September 26, 2024

Golabs

Quesada

Customer Success Associate - DevOps

About the job Customer Success Associate - Dev Ops

About the Role:
We are looking for a passionate and dedicated Customer Success Associate to join our team. This role is pivotal in ensuring our customers achieve their desired outcomes through our Flosum Dev Ops solutions.
As a Customer Success Associate, you will be responsible for providing exceptional support and guidance to our customers, helping them maximize the value of their investment in Flosum.
Key Responsibilities:

Customer Support: Serve as the primary point of contact for customers, providing prompt and effective assistance with their Flosum Dev Ops inquiries and issues.
Onboarding: Guide new customers through the onboarding process, ensuring they have a smooth and positive experience as they integrate Flosum Dev Ops into their operations.
Training: Conduct training sessions and workshops to educate customers on best practices, new features, and functionalities of Flosum Dev Ops.
Relationship Management: Build and maintain strong, long-lasting customer relationships by understanding their business needs and objectives.
Issue Resolution: Troubleshoot and resolve customer issues, collaborating with the technical support and development teams when necessary.
Feedback Loop: Gather and communicate customer feedback to the product and development teams to contribute to continuous improvement.
Documentation: Create and maintain comprehensive customer documentation, including guides, FAQs, and knowledge base articles.
Proactive Engagement: Monitor customer usage and proactively reach out to ensure they are leveraging Flosum Dev Ops effectively and efficiently.
Metrics and Reporting: Track and report on key customer success metrics, including customer satisfaction, retention, and usage rates.

Qualifications:

Education: Bachelor's degree in Business, Computer Science, Information Technology, or a related field.
Experience: 2+ years of experience in a customer-facing role, preferably in Saa S or software development environments.
Technical Skills: Familiarity with Dev Ops practices, Salesforce, and Flosum is highly desirable.
Communication: Excellent verbal and written communication skills, with the ability to explain complex concepts in a clear and concise manner.
Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer needs.
Customer-Centric: A customer-first mindset with a passion for delivering exceptional service and support.
Team Player: Ability to work effectively both independently and as part of a team in a fast-paced, dynamic environment.

Preferred Qualifications:

Experience with Flosum Dev Ops solutions.
Salesforce certification or relevant experience.
Previous experience in a Customer Success or Technical Support role within the software industry.

Why Join Us:

Full time position
Payment in US dollars
100% remote anywhere in LATAM
12 PTO per year
Holiday from your country off and paid
Birthday off and paid
Career Path
Recognition Program
Paid Leaves

If you meet these requirements and are interested in applying for this position, please let us know. We look forward to the possibility of working with you.