August 30, 2024

OOCL USA Inc

San José

OTHER

Customer Service Representative - Logistics

Customer Service Representative
Escazu, Costa Rica
On-site position, Monday-Friday (7:00am-4:00pm)
Proficiency in English is essential
OOCL Logistics (Costa Rica)
As a world-class provider of innovative logistics and supply-chain services and solutions, OOCL Logistics has an extensive network of more than 140 offices in over 40 countries. We focus on serving customers with global sourcing and supply-chain-management needs and creating value through our innovative end-to-end international logistics programs.
We are also a leader in providing sophisticated transportation, warehousing and distribution services in the mainland China, offering professional and efficient 3PL and 4PL solutions. As a global company based in Asia, OOCL Logistics is exceptionally positioned to serve both international and domestic customers in the world's fastest-growing markets.
The Customer Service Representative is accountable for supply chain management of North America based customers. As the Customer Service Representative, you will provide day-to-day back office support for all North American operations. You will ensure global first-class customer service is provided through adherence of customer specific business requirements. The primary goal of the Customer Service Representative is to support North American logistics operations and develop a trusting partnership with our clients and internal teams.
OOCL Logistics (Costa Rica) offers a comprehensive benefits package including:

A Competitive Salary
Paid Vacation
Paid Sick Time
Paid Holidays
Aguinaldo
Medical, Life Insurance

Requirements for this role:

Respond to customer inquiries and service exceptions with effective communications with clients, origin offices, ocean & air freight carriers, brokers, and other vendors to provide updates and facilitate streamlined operations of shipments.
Act as back-office lead contact for problem resolution and day to day logistics processes by adhering to internal and external customer specific SOP's and daily workflow management provided by various product groups.
Monitor import/ export shipments, provide transit and provider updates to all origin shipping offices, tracking and tracing as required, and timely resolutions and responses to internal and external client base.
Identify process inefficiencies and work with external and internal parties to standardize, simplify, automate.
Establish, maintain, and ensure internal and external customer satisfaction through an understanding of client specific operating procedures.
Champion a role that promotes customer centric attitude with proactive resolution and best in class service.

Ideal Candidate qualifications:

Combination of logistics (or related) experience and education
Highly effective oral and written communication skills in English
Proficient in MS Office, Excel, Power Point, Word
Well organized, detail oriented and disciplined team player excelling in time management with ability to prioritize and meet deadlines

OOCL Logistics HIGH PRIORITY SKILLS:

Self-motivated and driven to achieve and exceed challenges
Excellent problem-solving techniques and ability to multi-task
Desire to learn with attention to detail
A positive customer-centric attitude for internal and external clients

What OOCL Logistics offers your career!

OOCL Logistics has a vast network of experienced supply chain professionals to further advance individuals
Ample career growth opportunity
An energetic working environment suitable to learning all aspects of supply chain

All employment is contingent upon the successful completion of a background check.
OOCL Logistics is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL Logistics does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. If you are interested in joining our great team, please submit your resume. For more information, visit us at www.oocllogistics.com.