Job Opportunities in Costa Rica
September 19, 2024
Accenture
Heredia
OTHER
Customer Service Representative
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
Role Summary: The Customer Service Analyst is responsible for providing functional support to achieve best-fit resolutions for customer inquiries and issues related to the client’s platform. This role involves adhering to highest standards of customer service, empathy, and application of active listening techniques. The analyst investigates and solves problems, following detailed client-approved instructions and escalating issues or seeking advice when faced with complexity not covered in standard working procedures. Additionally, he/she maintains proper documentation and follows through on all interactions based on client-set standards. Last but not least, the Customer Service Analyst is expected to engage in ongoing education and training on the processes and related tools/systems to effectively perform his/her responsibilities.
What will You do?
Role Summary: The Customer Service Analyst is responsible for providing functional support to achieve best-fit resolutions for customer inquiries and issues related to the client’s platform. This role involves adhering to highest standards of customer service, empathy, and application of active listening techniques. The analyst investigates and solves problems, following detailed client-approved instructions and escalating issues or seeking advice when faced with complexity not covered in standard working procedures. Additionally, he/she maintains proper documentation and follows through on all interactions based on client-set standards. Last but not least, the Customer Service Analyst is expected to engage in ongoing education and training on the processes and related tools/systems to effectively perform his/her responsibilities.
What will You do?
- Engage in customer service activities, via email and phone and chat
- Address customer inquiries and concerns promptly, professionally and with a high level of empathy
- Investigate and resolve customer queries efficiently, ensuring a high level of customer satisfaction
- Utilize company resources and internal systems to provide accurate and timely issue resolution
- Provide customers with relevant information to prevent future inquiries and enhance their overall experience
- Maintain organized and up-to-date customer records
- Collaborate with the team to share insights and best practices for enhancing customer satisfaction
Qualifications :
What do we expect?
What do we expect?
- Spanish and English min. at Berlitz Level 7
- Strong communication skills (written and oral)
- Analytical and problem solving skills
- Strong customer focus (experience in Customer Service, Sales would be an asset)
- Microsoft Office package knowledge
- Experience in using CRM solution is nice to have
- Nice to have: interest in helping develop call center capabilities; including Gen Ai, policy and procedures, and innovation opportunities.
Latest Job Opportunities
October 19, 2024
Edwards Lifesciences
Engineer II, Facilities (Building Maintenance)
OTHER
View Details
October 19, 2024
Johnson Controls
Building Controls Applications Engineer II - Major Projects
San José
View Details
Similar Jobs
September 9, 2024
Smith & Nephew
Team Manager - HR Customer Service Delivery (Alajuela, Costa Rica)
OTHER
View Details
New Jobs from This Company
October 18, 2024
Accenture
Strategy & Consulting - Global Network - Industry X - S&C Global Network – Industry X – Remediation Business Analyst/Sr Analyst/Consultant
Heredia
OTHER
View Details
October 17, 2024
Accenture
Strategy & Consulting - Global Network - SONG - Martech Manager/Consultant
Heredia
OTHER
View Details