Job Opportunities in Costa Rica

If you thrive on delivering exceptional customer experiences, possess a passion for marketing, and can leverage your expertise to shape engaging customer engagement programs, then we would like to hear from you. Join our team as a Customer Engagement Marketing Consultant and contribute to our ongoing success in building strong relationships with our valued customers.
We are seeking a highly skilled and experienced Customer Engagement Consultant to join our team. The ideal candidate will possess a broad range of competencies and be able to employ various theories, concepts, principles, and methodologies to handle assignments involving complex features. As a Customer Engagement Consultant, you will be responsible for independently planning and completing assignments with minimal guidance, ensuring overall technical soundness. Your in-depth knowledge in your own discipline, coupled with a basic understanding of related disciplines, will enable you to offer new perspectives on existing solutions and act as a valuable resource for less experienced colleagues.

Responsibilities:

• Develop and implement a monthly high-value newsletter to effectively communicate with our customers
• Collaborate with cross-functional teams to build and support a customer awards program, recognizing and celebrating customer achievements
• Continuously enhance and refine activities that bridge customer marketing efforts with the broader Veeam customer segment in the Community Forum
• Actively contribute to the improvement of existing processes and identify opportunities for innovation and optimization
• Create and measure programs that increase our marketable audience
• Evangelize and bring awareness to both internal and external audiences of the post-sale customer journey and the marketing impact

Requirements:

• Bilingual English & Spanish
• 4-7 years of proven work experience in a relevant role, preferably in customer engagement or customer marketing
• Demonstrated ability to apply a wide range of theories, concepts, principles, and methodologies to assignments with complex features
• Exceptional organizational skills and the ability to work independently, taking ownership of tasks and delivering results within established timelines
• Proficient in developing newsletters and creating engaging content that resonates with the target audience
• Ability to create engaging and compelling content across various platforms, demonstrating strong copywriting skills.
• Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams
• A track record of driving process improvements and contributing to the overall growth and success of customer engagement initiatives
• Exceptional project management skills required Monday.com and Jira experience a plus
• Experience with Google Analytics required

What We Offer:

• Medical, dental, and vision through INS. Premium cost for employee and dependent coverage is fully funded by Veeam
• Life insurance and disability coverage
• Two weeks paid time off along with company paid holidays
• Veeam Care Days – additional 24 hours for your volunteering activities.
• Cafeteria subsidy
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O'Reilly) and mentoring through our Mentor Lab program.

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