Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
The Advisory Support Engineer leads a team to provide technical second-level product support for applications, mentors junior team members and leads projects.
Some of What You'll Do
Principal Duties and Responsibilities:
Acts as escalation point for support group for resolution of critical technical issues.
Responsible for creation and tracking of trouble tickets and resolution of escalated support incidents.
Answers technical support queries and implements fixes for application problems. Leads cross-functional teams to proactively address support issues.
Creates and maintains documentation for supported applications. Coordinates with customers to resolve technical support issues.
Team Leadership role
UNIX, NSK, Mainframe, Windows System Administration – hardware, OS and network.
Installation and support of database and applications.
System Backup and Recovery.
Creation of Disaster Recovery plans.
On-call pager rotation, weekend and off-hours support.
Resolution of customer reported issues and trouble tickets.
Monitoring of hardware and software status and performance.
Recommend hardware architecture.
Performance tuning of application and environment.
Automation of routine maintenance and monitoring activities.
Coordination with 1st-level and 3rd-level support to resolve problems.
Coordination with customers and 3rd-party vendors to resolve problems.
Production and maintenance of detailed technical and business documentation.
Sizing and configuration of hardware.
Become a SME in one or more areas of wireless and wireline telecommunications standards and network implementations. Leverage that industry knowledge in identifying solutions to company product and overall telecommunication industry problems.
Research and recommend new technology, processes to help increase overall efficiencies.
Work with Product Managers and Business Development personnel on new initiatives leveraging telecommunications expertise.
Coordination with 3rd party support vendors to resolve problems.
Implementing Distributed Systems Management (DSM) facilities.
Technical Requirements
10+ years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
10+ years UNIX System Administration experience (Solaris preferred).
10+ years scripting experience in a UNIX environment: shell, sed, awk, perl, etc.
Excellent troubleshooting and error analysis skills.
Full working knowledge of Information Security concepts.
Advanced knowledge of database environment, utilities and SQL.
Familiarity with testing methods.
Experience troubleshooting hardware and network problems.
Experience defining Sun hardware configurations.
Experience in multi-vendor environments.
Solid understanding of software development lifecycle.
Experience with Client/Server, N-Tier Architecture.
10 years NSK System performance and capacity planning experience.
Prognosis, DSM/SCM, TSM, Mediacom, Server Net architecture,
Network File System, TCP/IP, FUP, SCF.
Write and change TACL scripts (6 years).
Ability to add, delete, alter system components using Subsystem Control Facility (SCF) such as CPU, Disk, E4SA, CCSA QIO, OSS etc. (6 years).
Perform complicated System OS generation (6 years).
Routing, Subnets, DNS and port management (4 years) .
Understanding of Enscribe file and SQL table structures (6 years) .
Understanding of Table and file partitioning, OSS file system and Pooling.
In-depth understanding of Process execution.
In-depth understanding of parallel system architecture .
Knowledge of HP Open View (4 years).
Working knowledge of IBM operating systems and products or equivalent of, TSO. JCL, ISPF, File-Aid, COBOL, REXX, Easytrieve, VSAM, DB2, Expeditor, Syncsort, NDM/FTP, Clist, ESP, Endevor, Express Delivery, Micro Focus products and Assembler.
Required Interpersonal Skills
Exceptional customer service skills.
Strong verbal and written communication skills, both technical and non-technical.
Ability to work independently with limited supervision.
Ability to work effectively in a team environment in a cooperative spirit.
Detail orientation.
Ability to interact with others in a courteous, professional manner.
Capable to stand alone in meetings and represent group with internal/external customers.
Act with a sense of urgency.
Positive attitude.
Maintain composure in a stressful environment.
Encourage and promote a healthy team environment.
Project Management Requirements
Strong prioritization skills in a fast paced, time sensitive environment.
Demonstrated accountability for resolution of issues.
Work closely with manager to create project plans for medium to large-scale efforts and host weekly meetings to track progress.
Project time reporting.
Estimate/Project risk analysis.
Project Planning and tracking experience.
Matching resources to appropriate tasks.
Summarize status updates from technical team for project team and management.
Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
Know someone at Syniverse?
Be sure to have them submit you as a referral prior to applying for this position.
We regret to inform you that this job opportunity is no longer available