October 5, 2024

Auxis

Heredia

AR Review Agent

Job Summary:

The AR Review Agent will be working to ensure that reinstatements, modifications, and cancellations of insurance policies are timely and accurately updated in the necessary databases. You will have an important role in determining the patient’s insurance status and extent of insurance benefits, ensuring an efficient billing process for medical providers.

Responsibilities:

Duties will be performed by each individual depending on the assignment of responsibilities:

Reviews patient accounts for accuracy prior to placement to outside collection vendors
Receive account change requests and review required changes.
Update insurance plan changes on customer accounts.
Review account information and update required information, balances, etc.
Researches and responds to vendor inquiries
Reviews correspondence in the CWF system and takes appropriate account and document action
Reviews and authorizes affidavits related to patient billing, as applicable.
Ensures vendor inventories reconcile to SSC systems by completing recons and updating I-Plans

and or placements as needed by the end of each month.

Assist with the Medicaid Eligibility vendor reconciliation, as requested. Manages the onboarding

and termination process for vendors

Provides support during vendor transitions: Medicaid Eligibility, Early Out, Primary and

Secondary agencies.

Handles all calls. Emails, e Request and correspondence from collection agencies.
Responds to requests which include research payments, contractual, approving arrangements,

audits, etc.

Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
Other duties as assigned

Skills and Experience:

Communication - communicates clearly and concisely, verbally and in writing. This includes

utilizing proper punctuation, correct spelling and the ability to transcribe accurately.

Customer orientation - establishes and maintains long-term customer relationships, building

trust and respect by consistently meeting and exceeding expectations

Interpersonal skills - able to work effectively with other employees, patients and external

parties

PC skills - demonstrates proficiency in Microsoft Office applications and others as required
Policies & Procedures - demonstrates knowledge and understanding of organizational policies,

procedures and systems

Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in

short timeframes, have ability to work quickly and accurately in a fast-paced environment while
managing multiple demands, ability to work both independently and collaboratively as a team
player, adaptability, analytical and problem solving ability and attention to detail and able to
perform basic mathematical calculations, balance and reconcile figures, punctuate properly,
spell correctly and transcribe accurately. About Auxis: Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.

Benefits