Job Opportunities in Costa Rica
August 14, 2024
Pfizer
Escazú
OTHER
Americas Hospitality Analyst
ROLE SUMMARY
The Meetings, External Engagements, & Travel (MEET) Americas Hospitality Analyst is responsible for supporting hotel and venue selection operations within the Americas. This colleague will have responsibility for booking hotels and venues for qualifying events; coordinating with Meeting Planning Agencies (MPAs) to ensure hotel and venue information is communicated; and responding to hotel and venue selection-related questions as needed. This analyst will liaise directly with commercial colleagues for any hotel/venue-related business needs, and he/she will serve as the first point of contact in addressing any issues that arise related to the hotel/venue selection process.
This role will work closely with the Regional Hospitality Lead, Regional Process Lead, MEET Regional Operations teams, in-market Service Ambassadors, and business and supplier stakeholders as needed.
This role will report directly to the Regional Hospitality Lead.
Hotel and Venue Selection
- Execute day-to-day hotel and venue selection activities for the Americas, based on engagements assigned by (and under direct supervision of) Regional Hospitality Lead
- Coordinate with commercial colleagues to ensure that all business needs and requirements related to hotel/venue selection are met
- Ensure compliance with Pfizer policies and local laws related to hotel/venue selection
- Ensure alignment with KPIs related to timelines for hotel and venue selection
- Coordinate with MPAs to ensure all hotel and venue information has been communicated
- Coordinate with MPA to support reconciliation activities are executed accurately and in line with SLAs
- Negotiate the best possible prices and concessions for Pfizer
- Validate and clarify all supplier responses prior to presenting them for selection
- Serve as first point of contact in resolving issues that arise related to the hotel/venue selection process; escalate any questions or challenges to the Regional Hospitality Lead on an as-needed basis
- Ensure all deadlines and SLAs are adhered to
- Ensure all key fields and requirements are kept up to date in relevant systems (Cvent, etc)
Standard Hotel Contract (SHC)
- Oversee execution of all hotel and venue contracts, ensuring that Standard Hotel contract is utilized
- Maintain working knowledge and close relationships with SHC compliant properties
- Develop strong working knowledge of compliant hotels in region in order to make consultative recommendations to the business
Stakeholder Engagement
- Serve as the primary point of contact for the business for day-to-day hotel and venue selection-related questions and activities
- Maintain positive hotel partner relationships
BASIC QUALIFICATIONS
- Advanced english
- Comprehensive knowledge and expertise in the technology landscape that supports MEET
- Experience with accounting or compliance / audit transactions, preferably in a shared service with strong compliance controls
- Ability to manage multiple stakeholders
- Proficiency in PC skills (MS Excel, Word, Power Point) required
- Good organizational skills to coordinate and manage multiple priorities
- Strong technical skills in managing transactions within a system
- Strong written and verbal communication skills enabling effective communication with all levels of management
- Strong customer service skills and mindset
- Understanding of compliance / financial controls
- Strength with multitasking and ensuring accurate detail
- Ability to work under pressure and to handle several projects at once
- High level of self-motivation, energy and flexibility
- Understanding of MAPP Policy terms and healthcare compliance policies
- Strong interpersonal and organizational skills
- Must have strong negotiation skills
- Strong supplier relationships
PREFERRED QUALIFICATIONS
- Typical Years of Experience: 2+ years of experience in meeting planning or venue selection
- Minimum of bachelor’s degree in Hospitality, Business, or a related discipline
- Experience in pharmaceutical meetings operations
- Background in hotel souring and venue selection preferred
- Fluency in English and Spanish is a must; additional languages preferred
- Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies
- Previous experience with pharmaceutical companies is preferred
- Comprehensive knowledge of the meetings & travel industry
- Fundamental knowledge of a large, customer facing operations team
- Ability to engage with stakeholders to resolve issues and achieve objectives
- Proficiency in PC skills (MS Excel, Word, Power Point) required
- Knowledge of Cvent
- Proficiency with data analysis and visualization
- Experience with Foreign Corrupt Practices Act transactions preferred
Work Location Assignment: Flexible
Work Location Assignment: Flexible
EEO (Equal Employment Opportunity) & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.
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