Americas Hospitality Analyst

August 14, 2024

Pfizer

Escazú

OTHER

ROLE SUMMARY

The Meetings, External Engagements, & Travel (MEET) Americas Hospitality Analyst is responsible for supporting hotel and venue selection operations within the Americas. This colleague will have responsibility for booking hotels and venues for qualifying events; coordinating with Meeting Planning Agencies (MPAs) to ensure hotel and venue information is communicated; and responding to hotel and venue selection-related questions as needed. This analyst will liaise directly with commercial colleagues for any hotel/venue-related business needs, and he/she will serve as the first point of contact in addressing any issues that arise related to the hotel/venue selection process.

This role will work closely with the Regional Hospitality Lead, Regional Process Lead, MEET Regional Operations teams, in-market Service Ambassadors, and business and supplier stakeholders as needed.

This role will report directly to the Regional Hospitality Lead.

Hotel and Venue Selection

Execute day-to-day hotel and venue selection activities for the Americas, based on engagements assigned by (and under direct supervision of) Regional Hospitality Lead
Coordinate with commercial colleagues to ensure that all business needs and requirements related to hotel/venue selection are met
Ensure compliance with Pfizer policies and local laws related to hotel/venue selection
Ensure alignment with KPIs related to timelines for hotel and venue selection
Coordinate with MPAs to ensure all hotel and venue information has been communicated
Coordinate with MPA to support reconciliation activities are executed accurately and in line with SLAs
Negotiate the best possible prices and concessions for Pfizer
Validate and clarify all supplier responses prior to presenting them for selection
Serve as first point of contact in resolving issues that arise related to the hotel/venue selection process; escalate any questions or challenges to the Regional Hospitality Lead on an as-needed basis
Ensure all deadlines and SLAs are adhered to
Ensure all key fields and requirements are kept up to date in relevant systems (Cvent, etc)

Standard Hotel Contract (SHC)

Oversee execution of all hotel and venue contracts, ensuring that Standard Hotel contract is utilized
Maintain working knowledge and close relationships with SHC compliant properties
Develop strong working knowledge of compliant hotels in region in order to make consultative recommendations to the business

Stakeholder Engagement

Serve as the primary point of contact for the business for day-to-day hotel and venue selection-related questions and activities
Maintain positive hotel partner relationships

BASIC QUALIFICATIONS

Advanced english
Comprehensive knowledge and expertise in the technology landscape that supports MEET
Experience with accounting or compliance / audit transactions, preferably in a shared service with strong compliance controls
Ability to manage multiple stakeholders
Proficiency in PC skills (MS Excel, Word, Power Point) required
Good organizational skills to coordinate and manage multiple priorities
Strong technical skills in managing transactions within a system
Strong written and verbal communication skills enabling effective communication with all levels of management
Strong customer service skills and mindset
Understanding of compliance / financial controls
Strength with multitasking and ensuring accurate detail
Ability to work under pressure and to handle several projects at once
High level of self-motivation, energy and flexibility
Understanding of MAPP Policy terms and healthcare compliance policies
Strong interpersonal and organizational skills
Must have strong negotiation skills
Strong supplier relationships

PREFERRED QUALIFICATIONS

Typical Years of Experience: 2+ years of experience in meeting planning or venue selection
Minimum of bachelor’s degree in Hospitality, Business, or a related discipline
Experience in pharmaceutical meetings operations
Background in hotel souring and venue selection preferred
Fluency in English and Spanish is a must; additional languages preferred
Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies
Previous experience with pharmaceutical companies is preferred
Comprehensive knowledge of the meetings & travel industry
Fundamental knowledge of a large, customer facing operations team
Ability to engage with stakeholders to resolve issues and achieve objectives
Proficiency in PC skills (MS Excel, Word, Power Point) required
Knowledge of Cvent
Proficiency with data analysis and visualization
Experience with Foreign Corrupt Practices Act transactions preferred

Work Location Assignment: Flexible

Work Location Assignment: Flexible

EEO (Equal Employment Opportunity) & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.

Global Procurement

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