Job Opportunities in Colombia


August 1, 2024

HUBTEK

Cali

FULL TIME


Senior Customer Service Executive

  • Quickly respond to all incoming calls and emails from customers.
  • Proactively contact customers through their preferred method with status updates on invoice purchases and notify them of any delays in verification.
  • Review customer requests outside the normal operational process, find solutions, and escalate cases as necessary.
  • Thoroughly and clearly explain all policies, procedures, and account information to customers. Provide ongoing training to ensure a smoother financing process.
  • Resolve customer issues and complaints to deliver world-class service while minimizing risk to the organization.
  • Ensure all invoices are purchased within the established time limit. Review held invoices daily, follow up accordingly, and keep customers fully informed.
  • Review portfolio reports and analysis daily, and follow up with customers on relevant account information.
  • Support collection efforts to control the portfolio and collect all invoices.
  • Maintain accurate customer account information and public funding instructions, including accurate purchases at both the relationship and customer levels.
  • Maintain events on the customer's account and resolve compliance issues as necessary.
  • Perform analysis to ensure each purchase is secure, including credit and insurance validation, duplicate purchases, customer/broker concentration, and exceptions.
  • Follow up on pending invoices and communicate with brokers, considering customer requests or time constraints.
  • Manage customer reserve accounts based on present risk (full recourse purchases, damaged loads, etc.). Recommend program changes to minimize future risks when negative reserves recur.
  • Provide weekly reports on open fuel advances, negative reserves, inactive customers/training risk position, claims, concentration, overdue originals, low-quality copies, late original charges, AE exceptions, and unapplied cash accounts.
  • Review full recourse and unfunded invoice reports daily and take appropriate action.
Job Type: Full-time

Latest Job Opportunities


September 22, 2024

Prosegur
GUARDAS DE SEGURIDAD

Montería

View Details

September 22, 2024

DHL
Aprendiz

Buenaventura

OTHER

View Details

September 22, 2024

Sodexo Colombia
Auxiliar De Servicios Generales Medio Tiempo

OTHER

View Details

September 22, 2024

Sodexo Colombia
Supervisor O Líder De Alturas - Aseo Y Desinfección

Cundinamarca

View Details

September 22, 2024

Ventas y Servicios
Asesor Comercial Externo//(consumo Masivo, Telecomunicaciones, Servicios) - Contrato A Ter

Bogotá

View Details

Similar Jobs


September 9, 2024

Diageo
Senior Analyst, Procurement Operations

Bogotá

OTHER

View Details

November 18, 2023

SGS
ANALISTA SENIOR DE LABORATORIO

OTHER

View Details

September 6, 2024

Bluelight Consulting
Senior Artificial Intelligence/Machine Learning Engineer - Remote, Latin America

Cartagena

OTHER

View Details

September 11, 2024

ControlT SAS
Project Manager - Semi Senior - Medellín

Medellín

OTHER

View Details

June 5, 2024

Dislicores S.A
Representante de ventas senior Tunja

Tunja

OTHER

View Details

August 30, 2024

Air-e
PROFESIONAL SENIOR MERCADO ESPECIAL

Barranquilla

View Details

New Jobs from This Company


September 18, 2024

HUBTEK
Billing Specialist

Medellín

FULL TIME

View Details

September 17, 2024

HUBTEK
Logistics Support /Disptacher

Medellín

FULL TIME

View Details

September 10, 2024

HUBTEK
Purchasing BackOffice Support

Barranquilla

FULL TIME

View Details