Sales Representative

September 20, 2024

Quiroga Law Office, PLLC

Bogotá

FULL TIME

Sales Representative:
Client Service Coordinator-Remote
1000 USD
Join us in giving immigrants a voice.
Together we can transform the lives of as many immigrants we can and the generations that follow. Let’s make that a reality!
WHO WE ARE
The Quiroga Law Office PLLC was founded in 2009. Our mission is to stand with bravery next to as many immigrants as possible to fight and protect their ability to live, work, and thrive in the United States. We are a law firm for immigrants by immigrants. We represent clients nation-wide and focus in issues around asylum, citizenship, family immigration, nonimmigrant visas, deportation defense, temporary protection status, green cards, waivers and consular processing.
We provide advice and representation not only to individuals, but also to businesses on all family-based visa scenarios, green cards, and various state and federal filings. Basically put – we’re all about immigration.
We are a very collaborative and dynamic culture that is focused on the professional and personal development of our staff. We are at a growth inflection point and we want to get it right when it comes to hiring staff in every role. We pride ourselves on being well run, extremely organized, innovative and a great place to work.
Your New Role
The ideal candidate must be committed Develop a legal strategy to promote the NCP position, analyzing the client's objectives and goals and presenting them in a briefing, coordinating effective communication to proactively address challenges.

1. Customer Relationship Management: Act as the primary liaison between the company and clients, ensuring smooth and effective communication.. Manage customer inquiries, requests and expectations in a proactive manner.
2. Project Coordination: Collaborate with internal teams to coordinate and manage the successful execution of projects according to client requirements.. Monitor deadlines and ensure deliverables meet customer expectations.
3. Administrative Support: Provide administrative support, including preparation of reports, budget tracking and project documentation. Manage contract documentation and ensure accuracy in internal records.
4. Problem Attention and Resolution: Proactively address any issues or challenges that arise during project execution, ensuring prompt and satisfactory solutions. Keep clients informed of progress and resolve any concerns effectively.
5. Client Training and Education: Provide guidance and training to customers on the efficient use of the company's products or services. Ensure that customers are fully informed about the features and benefits of the products or services contracted.
6. Gathering Customer Feedback: Collect comments and feedback from customers on satisfaction and quality of services provided. Use feedback to make continuous improvements in processes and services.
7. Expectation Management: Manage customer expectations in a realistic and transparent manner, ensuring a clear understanding of timelines and deliverables. Proactively communicate any deviations and adjust expectations as needed.
8. Interdepartmental Collaboration: Collaborate with sales, marketing, and operations teams to ensure cohesive client service delivery aligned with company objectives. Facilitate effective cross-departmental communication to address customer needs in a holistic manner.

When you read these job characteristics, we know you’ll be happy because:

We’ll appreciate your sense of urgency for goal achievement.
You’ll appreciate doing varied activities and having multiple, simultaneous projects and multi-tasking in a fast-paced environment.
We’ll appreciate your results focus, idea generation, innovative and creative problem solving.
You’ll love our rapport and relationship building focus on achieving results.
We love how you engage commitment from others and your problem-solving orientation.
We’ll embrace your action-oriented and collaborative decision-making.
Quick decision making in response to changing conditions.
Extroverted, confident, enthusiastic, persuasive Influences, stimulates others to action Collaboration focused on results.
Authoritative leadership based on generalist expertise, knowledge of systems.
Directive leadership to assure results are achieved.
Delegation of details as necessary, with follow up on timeliness and quality.
Accountability for results.

Qualifications

· Experience in sales is preferred.
· Excellent communication skills and customer service.
· English Speaker is a must.
· Understand how to build a relationship with a person.
· Know how to close by creating urgency and promoting value.
· High school diploma or equivalent.
We care about skills and experience just as much as behavior, habits, and attitudes . . . you must:
· Not only “adapt” to change, but lead change-drive it and thrive in it.
· Talk more about the solution than the problem.
· Equally embrace both aspects of the “work/life balance.”
· Be a closer.
· Be a team player.
· Have a high energy level.
· Never hesitate to praise when deserved and correct when needed.
· Have a thick skin and high empathy.
· Have a sense of humor in equal measure to your sense of compassion.
· Have keen conflict resolution skills (not conflict avoidance skills).
· Accessible to team as needed.

Technical requirements:
Have a laptop that has one of the following features:
- Operating System: Windows 10 or higher

- RAM 16 GB DDR4 or higher

- Intel Processors:
o 6th Generation Processor (Intel i7)
o 7th Generation Processor (Intel i7)
o 8th Generation Processor (Intel i7)
o 9th Generation Processor (Intel i7)
o 10th Generation Processor (Intel i5, i7 or above)
o 11th Generation Processor (Intel i5, i7 or higher)
o 12th Generation Processor (Intel i5, i7 or higher)
o 13th Generation Processor (Intel i5, i7 or higher)
o Superior Processor (Intel i5, i7 or higher)
- AMD Ryzen 5 or higher processor
Here at Quiroga Law Office PLLC we know our people are our most valuable asset, and we are committed to providing a dynamic environment where everyone can be their best.
If interested in this position, please visit: https://careers.quirogalawoffice.com/ and send us your resume at Client Services Coordinator-Remote Vacancy
We will be waiting for you!
Job Type: Full-time
Experience:

Ventas: 1 year (Required)
Atención al cliente: 1 year (Required)

Language: