Dispatch Specialist

September 13, 2024

Superstaff

Medellín

FULL TIME

Super Staff is on the hunt for a dynamic Dispatch Specialist! In this role, you’ll be the go-to person for both internal and external customers, handling inquiries, resolving issues, and managing orders. If you’re passionate about providing top-notch service and love solving problems on the fly, this could be the perfect opportunity for you!
Responsabilities
. Ensures that all communication with customers (internal/external) is courteous, cordial, business-like and timely
- Efficiently covers phones for service calls to ensure departmental service level agreements are being met.
Communcations with customers are professional. Emails, chats and texts should be well written, and responses must be very thorough, answering all questions fully. Spell check is utilized.
- Enters jobs on service tech schedules in the Client Field Service Management (FSM) software throughout the day based on daily incoming customer requests.  Directly interacts with service techs and Field Service Management to maintain the efficiency of operation and maximizing the scheduling time of techs.
- Effectively escalates exceptions to the Coordinator and/or Field Service Management and provides support for problems.
- Researches information needed to handle requests for credit or billing problems.  Can accurately enter a basic part order using the manufacturer number or the item number if needed.
- Accurately bills all service invoices using correct item numbers, quantities, and van stock.
- Properly checks all technicians’ schedules in respective regions to ensure schedules are complete and all left over calls are properly rescheduled.
- Accurately documents discussions with customers, technicians, Territory Representatives and Field Service Management in the Enterprise Resource Planning (ERP) and Benco Field Service Management software systems in a timely manner; effectively utilizing notes in providing quality customer service.
- Keeps management informed by providing accurate and timely information that ensures customers are served efficiently in meeting their expectations.
- Assist with scheduling, coordinating and follow up tasks related to prescheduled maintenance and calibration service type requests.
- Maintains a composed, confident, and professional manner in all situations. Leads by example by keeping a positive can-do attitude.
Benefits
- Monday to Friday: Weekends Off
- Salary: 3.500.000
- Hybrid Schedule
Job Type: Full-time
Experience: