Account Manager

September 17, 2024

Direct Digital Media

Medellín

FULL TIME & OTHER

About Direct Digital Media
The Direct Digital Media mission: “To revolutionize marketing agencies and how people work.”
We not only guarantee the best results for our clients, we also prioritize building a one-of-a-kind working experience for our team. We are 100% remote, and we encourage our employees to work from anywhere in the world.
We believe that our company is most productive when our employees are fulfilled, challenged, and working to achieve both their personal and professional goals, instead of putting one on hold for the sake of the other.
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How To Apply
If you are interested in this position, please fill out an application at the following link:
https://jobs.directdigitalmedia.com/application
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Our #1 Core Value: Be Responsible
Not as in, “be responsible adults” ...because we most certainly are not. But as in, Take Responsibility . For yourself, for your clients, for the wins, and especially for the failures. We own mistakes, and use them as an opportunity to get better. The only two words you will never hear at this company are “fault” and “blame.” If this mindset does not resonate with you, please do not bother applying.
Job Description
Account Managers are the liaisons between the agency and its clients. They are the primary point of contact -- handling all day-to-day client interactions, as well as managing the projects needed to foster client success. They work directly with the sales, fulfillment, and leadership teams to make sure that clients receive exceptional results and impeccable service.
An Account Manager is simultaneously an agency representative, project manager, and coach. As a result, they need strong organizational, time-management, and interpersonal skills. They must be prepared for a fast-paced environment, and be comfortable making decisions without direct supervision. They are committed to providing high-quality service above all else.
What This Job Entails

Managing a book of clients, serving as their sole point of contact via email, call and text
Maintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting, and coaching
Using the company core values to guide independent decisions about client accounts
Continually innovating new methods to improve client experience and retention
Managing the entire client life-cycle, including launch calls, check-ins, billing, and offboarding calls
Upselling clients on relevant products
Collecting client feedback and passing it along to the team to drive constant improvement
Full-time position: between 35-45 hours a week depending on tasks
Start Date: Immediate

Requirements

Must be fluent in English
Most important is a positive attitude -- you see client dissatisfaction as an opportunity, not a burden
Strong interpersonal, verbal, and written communication skills in English. This is a must.
Self-starter -- you are comfortable working 100% remotely, managing projects and meeting deadlines without direct supervision
Driven, competitive, and confident with coaching others and setting expectations
Strong attention-to-detail, time-management, and organizational skills
At least a basic knowledge of digital advertising fundamentals, with a keen interest in learning more
Ability to multitask and prioritize under ever-changing needs and schedules
Proven project management skills with an emphasis on quality control
Coachable -- you are willing to participate in ongoing training and constantly push yourself to get better and better
Team player -- you are able to collaborate with a small team, ask for help when needed, and delegate tasks
Proactive -- you strive to get ahead of a problem, instead of waiting for it to become a full-blown fire

Required Experience

1+ years of customer service experience
Direct Response Marketing experience, highly preferred
Previous experience with remote working softwares preferred, including Asana, Slack, Zoom, etc.

Benefits

Remote position (work from anywhere in the world)
Competitive pay (performance-based commission with high earning potential).
Access to world-class training and education in advertising / marketing
Laid back, yet professional vibe
Unlimited leave
We’re a quickly growing company that favors promoting internally -- huge opportunity for upward mobility

Our team will review your application and get back to you shortly. We look forward to hearing from you!
Job Types: Full-time, Permanent
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