Senior IT Specialist

September 17, 2024

ZeroFOX

Santiago de Chile

OTHER

Opportunity Overview
Zero Fox seeks a Sr. IT Specialist to support a growing multinational cybersecurity company. The successful candidate will work with the corporate IT team to execute upon daily initiatives and long-term IT goals.

Role and responsibilities

Prepare, assemble and ship hardware. Answer client phone calls, e-mails, and service tickets timely and efficiently
Document all client correspondence in the ticketing system
Resolve any customer issues through research and collaboration among departments. Keep up-to-date on the latest software and hardware releases
Work with users and other IT staff to determine and develop specific information systems requirements and processes. Determine the impact on existing systems
Identify, research, and seek resolution to a variety of complex end user technical problems. Respond to technical support requests via walk in, email, and telephone
Develop documentation / instructions of standard operating procedures
Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs. Perform installation, setup, configuration, and troubleshooting for computers, handheld devices and peripherals
Serve as local purchasing agent, including the identification, acquisition, and instillation of user desired hardware and software. Maintain a catalog of user licenses and hardware
Perform other duties as assigned

Required qualifications and skills

IT Support Service experience or similar experience, typically obtained in 3+ years
Experience working with various types of hardware and software, including Apple laptops typically obtained in 1+ years
Solid problem-solving abilities
Strong interpersonal and communication (written and verbal) skills. Ability to communicate complex technical concepts across all organizational levels. Teamwork skills as well as independent focus. Ability to multitask
Written and spoken fluency in the English language
Ability to work occasional evenings and weekends

Benefits

Opportunities to learn and contribute your knowledge to our Digital Risk Protection platform
Competitive compensation
Competitive PTO
Complementary health insurance
Daily catered lunches for in-office work
Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture.
Regular team bonding activities like cooking and cocktails classes, bingos, stand up comedy, magic shows, virtual happy hour, lunch and learns, etc.
Additional Parental Leave
Excellent communication: between teams, people, organizations and leaders

About Us
Zero Fox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. Zero Fox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.

Equal Opportunity
We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.

We regret to inform you that this job opportunity is no longer available