Job Opportunities in Canada
October 11, 2024
mdf commerce
Longueuil
FULL TIME
Technical Support Advisor
Location: Longueuil, QC —Possibility to work from home #LI-Remote
mdf commerce Inc . is an international team of approximately 650 experts who develop a broad set of Saa S solutions to optimize and accelerate commercial interactions of its B2B and B2G customers.
We are currently looking for a Technical Support Advisor to join our IT team.
What will your main responsibilities look like?
In this role, you will be led to:
Thank you for your interest in mdf commerce . However, only selected candidates will be contacted.
mdf commerce subscribes to a program of equity and equality in employment.
mdf commerce Inc . is an international team of approximately 650 experts who develop a broad set of Saa S solutions to optimize and accelerate commercial interactions of its B2B and B2G customers.
We are currently looking for a Technical Support Advisor to join our IT team.
What will your main responsibilities look like?
In this role, you will be led to:
- Answer support requests from internal users by providing professional and efficient technical assistance.
- Resolve IT incidents and service requests within established deadlines.
- Escalate or redirect incident tickets to level 2 or appropriate teams in a timely manner if the problem requires corrective action or specific expertise.
- Document tickets properly, clearly and in detail.
- Follow up regularly with the caller and keep incident tickets up to date.
- Patience, listening skills, ability to understand a situation and communicate with users with different levels of IT knowledge.
- Ability to manage priorities and handle several requests in succession.
- Excellent English and French language skills, both oral and written, due to frequent interactions with English and French-speaking internal and external colleagues and partners across Canada and the United States.
- Demonstrate rigor, organization and autonomy in his/her work, as well as interpersonal skills, courtesy and politeness in all communications.
- Willingness to learn quickly, embrace change and be able to adapt to a constantly evolving environment.
- Familiarity with IT services center operations and ability to contribute to its improvement.
- Willingness to be part of an expanding company looking to double its size in the next one to two years.
- Attestations of Collegial Studies (ACS) in computer support or Diploma of Collegial Studies (DEC) in computer science or related certifications/experience.
- Good understanding of Microsoft Office 365 suite, Azure, Win 11 environment.
- Knowledge of TCP/IP would be an asset.
- Good understanding of ITIL would be an asset.
- Experience with Jira would be an asset.
Thank you for your interest in mdf commerce . However, only selected candidates will be contacted.
mdf commerce subscribes to a program of equity and equality in employment.
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