Student Services Admissions Assistant

September 4, 2024

University of Victoria

Victoria

FULL TIME

Organizational Unit

University of Victoria -> Continuing Studies

Location

University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)

Posting Close Date

15 September 2024

Please note that positions will close at 4 p.m. on the closing date.

FTE

1.0

Salary Grade

$4,551.00 - $4,720.00

Additional Posting Information:

N/A

Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.

Classification

PB8

Hours of Work

Monday to Friday, 8:30 am - 4:30 pm

Employee Group:

CUPE 951 - Regular

# of Hires Needed

Category

Administrative and Support Services

About this Opportunity

The University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.

Job Summary

Reporting to the Senior Admissions Officer, the Student Services Admissions Assistant (SSAA) processes, evaluates and conveys registration information and completion of approximately 17,000 registrations annually. A large percentage of these applicants are international students, whose first language is not English and require more time and effort.
The incumbent responds to a broad range of queries from agents, students, parents and staff, including in-person, telephone and email communications.

Job Requirements

Experience:
3 years experience working in an administrative or clerical position in a high-volumne, complex organization
Related work experience should include:

Familitiarity with complex information systems such as financial, customer accounts or student records systems (e.g. Banner, FAST, OASIS)
Administrative office duties including providing first-point-of contact support and customer service.
Interpreting and/or applying policy and procedures.
Providing exemplary customer service.
Preference will be given to applicants with experience with:

Skills:

Advanced Microsoft office skills including Outlook, Word, Powerpoint and particularly Excel
Demonstrated intermediate level of technicial proficience in working with computer systems, programs and data files such as Sharepoint and Adobe Pro
Excellent analytical, problem solving, quality control and attention to detail skills
Ability to function in a highly demanding, multi-tasking environment
Highly organized and able to manage high volumnes of time-sensitive information accurately
Excellent communication and interpersonal skills; ability to explain complex admission requirements
Ability to main confidentiality, highly-sensitive and private information
Team-oriented and student-centered, with a genuine interst in the student experience
Commitment to UVic and the Division’s strategic goals regarding student recruitment and retention
Ability to defuse tense or unpleasant situations by skillful communication and interaction
A proven ability to handle a high volume of email and phone correspondence on a daily basis. Ability to prioritize and plan workload often under pressure of deadlines and interruptions in a busy environment
Demonstrates ability to be socially and culturally responsive

Specialized Knowledge/Education:
Secondary school graduation or equivalent and some related post-secondary education

Territory Acknowledgement: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.
Equity and Diversity Statement: UVic is committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power. We actively encourage applications from members of groups experiencing barriers to equity.
Read our full equity statement here: www.uvic.ca/equitystatement.
Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact: uviccareers@uvic.ca Any personal information provided will be maintained in confidence.
What UVic Offers: To learn more click here.