Job Opportunities in Canada

Student Assistant, Triage Desk

Primary Purpose: As the “face” of the Undergraduate Student Office (UGSO), this position provides a welcoming, sensitive and helpful first point of contact for students, faculty, staff and visitors to the UGSO, effectively assisting them in accomplishing their academic and student goals at the University. The position primarily supports the work of all staff within the Undergraduate Student Office in the College of Arts and Science.

Nature of Work: Reporting to the Manager of Undergraduate Student Services and Records, this dynamic public position is located in the Undergraduate Student Office in the College of Arts and Science, and exists in a high volume environment with competing demands and frequent interruptions. Consisting primarily of face-to-face and telephone interactions, the position is driven by high customer service standards and demands a particular personality type: friendly, patient, empathetic, tactful, culturally sensitive, analytical, and knowledgeable, with well-honed interpersonal communication ability and ability to manage traffic flow during peak periods and keep a cool head in any situation. The position requires the ability to work effectively and cooperatively with others to support the goals of the unit. The position works independently with general and minimal supervision, deciding which processes and information to use to achieve objectives, adapting methods and practices to solve problems, and exercising judgment within established guidelines.

Typical Duties or Accountabilities:

• Provide excellent front-line service in answering telephone and in-person inquiries from students, faculty, and visitors to the UGSO to determine appropriate referrals within the UGSO;
• Maintaining the physical and social environment in the front-office of the UGSO so the unique needs of a diverse student body are provided with a comfortable and sensitive environment;
• Exercise judgment and efficiency in scheduling students with appropriate and available Academic Advisors by providing a preliminary assessment of a students’ academic program/progress;
• Keep up-to-date with College of Arts and Science, and University schedules, policies, procedures as they pertain to student services delivery;
• Coordinate and receive office mail and confidential deliveries to the UGSO;
• Triage student requests and maintain the established workflow within the UGSO JIRA system;
• Assist with the maintenance of academic advising appointments in the Microsoft Bookings system;
• Data entry (e.g. tracking the nature of inquiries to the UGSO, etc.);
• Manage the content of the student information scroll bar on the TV outside of the UGSO;
• Assist with maintaining student academic files in our electronic document system;
• Work collaboratively with other office and advising staff in the UGSO when required;
• Undertake other activities, as may be delegated from time to time in support of the unit’s/colleges procedures and goals

Education: Completion of 18 credits of undergraduate level courses. Priority will be given to current Arts and Science students.
Experience: Minimum two years of demonstrated/proven customer service experience in a fast-paced front line service environment, preferably in a university setting in an academic department or unit. Knowledge of the college and university’s organization and practices, admission and student services (registration, student records, convocation, student promotion standards, examinations and scholarships).

Skills: Demonstrated effective interpersonal and communication skills (oral and written, active listening, probing) including awareness of the effects of his/her own communication style on others; cross-cultural and diversity awareness; effective investigative and analytical/problem-solving abilities; demonstrated emotional maturity and resiliency in difficult circumstances, with the ability to handle stressful situations calmly and effectively; able to interact positively with co-workers, students, faculty, staff and the general public; ability to demonstrate tact, diplomacy and discretion; demonstrated ability to take initiative, exercise good judgment and make independent decisions to successfully serve visitors to the UGSO; ability to maintain confidentiality at all times; proven ability to organize work, prioritize competing demands, meet deadlines, effectively handle interruptions and complex or unexpected situations; demonstrated ability to work independently with minimal supervision in a team-oriented environment; detail-oriented; proficient in the use of Microsoft Office applications, electronic calendars and the ability to learn other software programs; working knowledge of the Banner system (Si Rius), Degreeworks, JIRA, TDX, and PAWS

Department: Undergraduate Student Office
Status: Casual
Employment Group: Undergraduate Students - Non-union
Shift: Shifts could vary during our operation hours Mon-Fri, 8:30-4:30
Full Time Equivalent (FTE): .25
Salary: Salary will be commensurate with the successful candidate’s education and experience, and in keeping with the provisions of the Usask Employee Handbook for Non-Union Employees (2019).
Posted Date: 10/9/2024
Closing Date: 10/23/2024 at 6:00 pm CST
Number of Openings: 3
Work Location: On Campus

The University is committed to employment equity, diversity, and inclusion, and are proud to support career opportunities for Indigenous peoples to reflect the community we serve. We are dedicated to recruiting individuals who will enrich our work and learning environments. All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. We are committed to providing accommodations to those with a disability or medical necessity. If you require an accommodation to participate in the recruitment process, please notify us and we will work together on the accommodation request. We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the deybwewin | taapwaywin | tapwewin: Indigenous Truth policy and Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation. The University of Saskatchewan’s main campus is situated on Treaty 6 Territory and the Homeland of the Métis. We pay our respects to the First Nations and Métis ancestors of this place and reaffirm our relationship with one another. Together, we are uplifting Indigenization to a place of prominence at the University of Saskatchewan.