Job Opportunities in Canada


October 8, 2024

NavitsPartners

Moncton


Service Desk Agent - DLCAN

Service Desk Agent
Responsibilities:
  • Handle incoming support requests from users via phone and email, maintaining professionalism.
  • Document user details and problem descriptions.
  • Prioritize and manage support tickets, escalating complex issues as needed.
  • Record and track the support process and resolution outcomes.
  • Utilize online resources for updates and troubleshooting assistance.
Must have knowledge and experience:
  • Familiarity with Dell and VMware products.
  • Experience with incident response.
  • Security background.
  • Ability to travel to client locations as needed.

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