Education: Secondary (high) school graduation certificate
Experience: Experience an asset
or equivalent experience
Work setting
Business sector
Private sector
Business
Tasks
Answer written and oral inquiries
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Explain the type and cost of services offered
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Receive and log complaints
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Overtime required
Work under pressure
Personal suitability
Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Organized
Reliability
Team player
Screening questions
Are you available for the advertised start date?
Are you willing to relocate for this position?
Do you have previous experience in this field of employment?
What is the highest level of study you have completed?