Reservations & Group Coordinator

October 12, 2024

HILTON WHISTLER

Whistler

FULL TIME

WHY WORK FOR HILTON WHISTLER RESORT & SPA The Hilton Whistler Resort & Spa is the Heart and Soul of the Whistler Experience! We offer our employees a fun and professional work environment with training and career advancement opportunities. As the Reservations & Group Coordinator you will receive the following benefits:

Life & Leisure Program – Choose from Unlimited Ski Pass, Bikepark Pass, Golf Pass and much more.
Extended Health Benefits
Pension Plans Programs
Complimentary Meals
Free On-Site Staff Parking
50% Discount at Cinnamon Bear Bar & Grille
Educational Assistance Program - Take courses that will assist with your career development
An Unbelievable Hilton Team Member Travel Program!

PURPOSE
The Reservations & Group Coordinator is responsible for supporting the conference services and sales department to maximize revenue; and working collaboratively to support the reservations office to achieve and maximize operational efficiency and customer satisfaction with timely and effective communication. In addition, the Reservations & Group Coordinator is also responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to hotel standards.

QUALIFICATIONS

High School Diploma or equivalent required.
Excellent command of the English language – written and verbal. Other languages an asset
Excellent problem resolution skills operating in a “win-win” fashion for guests
Excellent communication skills: able to listen, understand, clarify, and confirm
Excellent Telephone demeanor, professional, courteous and polite
Great administration skills – writing, filing, tracking, organizing, phone etiquette.
High aptitude with computer including proficient use of Microsoft Word, Excel, and Outlook
Knowledge of property management systems, On Q and Win AI an asset
Able to multi-task and remain organized and professional
Able to uphold all guest confidentiality holding guest privacy and security in the highest regard
Ability to work independently as well as in a team environment
Be supportive of creativity and innovation, and be willing to openly embrace change
Outgoing, friendly and positive
Great knowledge of Whistler area and the property