Consultant(e), Ventes et Réservations de Luxe Bilingue

October 10, 2024

ACCOR(CORPORATE)

Shediac

FULL TIME & OTHER

$20.60 per Hour, includes $1.50 Language Premium (French/English)
In addition, $1.00 per hour Shift Premium from midnight to 2:00am
Location Premium for Quebec & Ontario of $0.96

Bilingual (F&E) Luxury Reservation Sales Consultant
Why work at Accor?
We are far more than a worldwide leader. We welcome you as you are. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Apart from our deep roots in Moncton (in our 29th year), we have an excellent reputation in the community, we take great pride in the work we do, and we have fun doing it!
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We are proud to share that in 2022 our Global Reservation Centre won the Diversity, Equity and Inclusion Award from the Chamber of Commerce of Greater Moncton Business Excellence Awards.
Bilingual Luxury Reservation Sales Consultant
As a Luxury Reservation Sales Consultant, you will be a key member of our sales team. You'll reserve luxurious brands such as Fairmont while having authentic, unscripted conversations with guests. Our consultants share their expertise and knowledge of our spectacular, iconic properties, like the Fairmont Banff Springs, Fairmont Le Château Frontenac, Sofitel Montréal and many more.

Taking inbound calls in an unscripted environment, making reservations for historic castles, luxurious resorts, and iconic city hotels while having authentic conversations
Help your guests select the right room and package by Turning Moments Into Memories
We are known as Heartists® (Heart + Artist); everything we do comes from the heart, and you are free to be creative when talking with our guests

What is in it for you?

A starting salary of $20.60 per hour (this includes an hourly language premium of $1.50)
Plus, a shift premium of $1.00 from midnight to 2:00am AST
Location premium of $0.96 for residence of Québec & Ottawa, Ontario
This is a remote position
Medical and Dental benefits, comprehensive company paid coverage to take care of you and your family
2 weeks paid vacation; 13 paid statutory holidays annually
A company matching Pension Plan
Annual Wellness Subsidy of $300
Visit luxury properties around the world at discounted rates
Fully paid, on-site personalized training in a small group setting

Your experience and skills include:

Professional level fluency in both French and English is required for this position as calls are received and responded to in both languages
Education and/or experience in sales, customer service, hospitality or tourism
Ability to navigate multiple computer programs simultaneously while conversing with guests

Location and Availability Requirements:

We are recruiting specifically for our closing shifts, which end at 3:00am AST, including some weekend shifts
We have options for 8-hour shifts (5 workdays per week). The rotating schedules provide some weekends off
This is full-time, permanent, career position, we are not currently hiring for part time schedules, and we do not offer temporary positions for students during school breaks
Must be currently legally entitled to work full time in Canada
Must be located in New Brunswick, Nova Scotia, Prince Edward Island, Quebec or the Ottawa region of Ontario, Canada
Must be able to commit to 4 weeks onsite in our contact centre in Moncton for initial training/onboarding
Qualified candidates are provided with accommodations travel expenses
For remote positions, suitable high-speed internet connection is required (direct connection - not wireless or satellite) as well as a suitable home workspace

Your team and working environment:

A diverse and multicultural workplace where you can live the values that are meaningful to you, including protecting our planet, helping our community and being part of an environment where diversity, equality and inclusion are actively lived. If you’re interested in contributing to industry-leading, award-winning initiatives, you’ll fit right in with us!
Your Team Leader is passionate about helping you discover your talents and develop your skills and abilities. Are you ready to answer the call to join our team?

To Apply: careers.accor.com
Key word: Moncton
Interested in learning more about the Accor Global Reservation Centre?
Follow us on social media!
Facebook; Instagram; Linked In
Type d'emploi : Temps plein, Permanent
Rémunération : 19,10$ à 20,60$ par heure
Heures prévues : 40 par semaine
Avantages :

Assurance Dentaire
Assurance Maladie Complémentaire
Assurance Vie
Assurance Vision
Congés payés
Cotisation égale au RÉER
Programme d'Aide aux Employés
Programmes de Bien-être
Régime de retraite
Stationnement sur place
Travail à domicile

Horaire :

8 Heures
Fins de semaine au besoin
Quart de nuit

Question(s) de présélection:

In which Canadian city & province do you reside?
Are you a student? (Currently attending or enrolled to attend full-time)?
Are you able to attend 4 weeks of training onsite in our centre in Moncton? (Qualified candidates are provided with accommodations and travel expenses)
Are you able to commit to working our closing shift until 03:00am AST? Including weekends and holidays?

Langue:

couramment l'anglais et le français (Obligatoire)

Pointe-aux-trembles

Consultant(e), Ventes et Réservations de Luxe Bilingue

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