We are currently hiring an Operations Supervisor for Winnipeg, Manitoba. Your mission at Garda World Cash: Reporting to the Branch Manager, you will be in charge of the Cash Services Messenger team. On a daily basis, you will be responsible for planning, organizing, and managing the work of your teams and ensuring customer satisfaction. We are looking for a passionate leader who will be able to establish great relationships with his/her unionized employees. Garda World Cash Services, is the #1 supplier of cash services in North America and offers you the opportunity of an exciting career. We offer:
Competitive salary and benefits
Permanent position
Be part of a dynamic team
On-site parking
International company offering many career opportunities
On a typical day you will:
Plan, organize, and manage the work of your employees and ensure customer satisfaction
Investigate to verify and resolve customers and shippers complaints
Serve as a contact person for all workers from assigned territories
Implement schedule and policy changes
Conduct employee training sessions on subjects such as material handling, employee orientation, quality improvement and computer use
Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members
Participate in disciplinary process or settlements of grievances.
Monitor operations to ensure that staff members respect administrative policies and procedures, safety rules, union contracts, and government regulations
Monitor spending to ensure that expenses are consistent with approved budgets
Collaborate with other supervisors and staff members in order to formulate and implement policies, procedures, goals, and objectives
Prepare management recommendations, such as proposed fee or schedule changes
Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and to improve safety procedures
Your profile:
3-5 years' experience in administration and management of unionized employees
Available to work overnights and weekend schedule
Excellent written and verbal communication skills (English)
Proficient in Microsoft Word, Excel, Outlook, and Power Point
Valid driver's license with a good driving record
Health and Safety management experience
Working knowledge of WCB reporting process
Possession acquisition license (PAL) If none, contingent of passing all necessary security clearance + courses provided
Driven by offering exceptional customer service
Sense of urgency, outstanding communication and problem solving
Strong teamwork and partnership orientation
Mechanical and/or electrical inclination is an asset
Garda World: Make the world a safer place
Garda World is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer. We thank all candidates for their interest; however, we will communicate only with the selected candidates.