Job Opportunities in Canada

The Housekeeping and Support Staff role is key in the success of product delivery to guests. This role requires a keen attention to detail and energy to shift between work focuses throughout the day. This role requires mostly indoor housekeeping, but the ability to do light work outdoors and participate in the guest experience as a guide from time to time. We expect that Housekeeping and Support staff be self-starters who take personal initiatives to make the lodge a better place to live and visit.

Duties will be focused around the site, but opportunity to participate in activities outside the site will be offered at the Manager's discretion when possible.

Please note that this is a general job description that is slightly different in summer/fall than winter/spring. Some responsibilities may not be applicable to every season.

Working in an off-grid community environment requires flexibility, communication and the expectation that no day is the same. There are job requirements that may not be listed here. Days and work can be challenging and sometimes unexpected in this off-grid environment, and are not always regular hours. No day is the same, but you have the opportunity to work in one of the most magical locations on earth.

Reports To:
Lodge Manager

Leadership and Conduct:

• Adhere to community living and have a respect and awareness of general lodge practices and functions.

Communication:

• Clear and timely communication for guests, staff, head office and supervisors.
• Participate in daily staff briefings to understand daily priorities and review timelines of the daily activities/departure and mealtimes.
• Connect with guests during their stay – remember their names, ask about their day, enhance experiences as you can.

Safety:

• Ensure all safety protocols are followed with cleaning and activities.
• Plan for contingencies and be well prepared in the event of an emergency.

Housekeeping:

• Front of House
  • Public areas – includes fireplaces, dusting of artwork and taxidermy included
  • Bathrooms – ensure stock is kept up of sanitary, paper products and towels throughout the day
• Back of House
  • Assist with cleaning kitchen and bar
  • Ensure basement is kept organized, labelled and clean
• Dishes
  • All staff do dishes on a rotating schedule
• Ordering supplies
  • Work with Lodge Manager to ensure proper stock of cleaning products, guest toiletries, etc. Is kept up and ordered.
• Laundry
  • Do laundry, washing and drying
  • Keep laundry area clean and organized

Kitchen Cleaning /Food Service Assistance:

• Doing regular dishes. Full camp dishes procedure at scheduled intervals.
• Assist with food service as needed (serving, clearing plates, putting food out)
• Assist with delivering food to cabins as required
• Assist with making s’mores kits, to go drinks, and distributing to guests

Outdoor Work:

• Light shoveling and moving of goods throughout the site is required
• Unloading of planes and driving snowmobiles may be required
• Assisting of unloading of orders from YK is required
• Tiding of Tipi (spruce boughs, ensure wood is there, etc.)
• Tidying of outdoor furniture (ensure is set up properly)

Guest Services:

• Lead programming as necessary
• Assist with bartending as necessary

Guest Experience

• Participate in warm welcomes and fond farewells with all guests and visitors whenever arriving/departing site.
• Deliver any programming and cleaning to the Blachford Lake Lodge standards.
• Report all feedback and notable experiences with the Lodge Manager.
• Upsell tours, bar, merchandise to all guests and visitors when presented with the opportunity.

Cultural Awareness

• Our relationship and reputations with our Indigenous guides and international guests are important relationships that Arctic Kingdom and Blachford Lake Lodge constantly foster and work to develop. It is important that our Housekeeping and Support Staff work to foster these relationships, showing respect, equality, and cultural awareness and sensitivity to all persons and cultural diversity involved in all aspects of the operation.

Health & Medical

• Be in good physical condition and capable of lifting heavy loads.
• Working long hours and being available for work extended periods in challenging conditions is common.

Required qualifications:

• Must be legally entitled to work in Canada

Please include in your application:

• Cover Letter
• CV
• Any relevant certificates

We thank all applicants for their interest, however only those selected for an interview will be contacted.

Blachford Lake Lodge is located on Chief Drygeese territory, the traditional land of Yellowknives Dene First Nation Akaitcho, Treaty 8 territory.