Job Opportunities in Canada
October 10, 2024
InnVest Hotels - Comfort Inn Swift Current
Swift Current
OTHER
Guest Service Representative
THE OPPORTUNITY:
GUEST SERVICE REPRESENTATIVE
REPORTS TO GENERAL MANAGER
THE COMPANY:
Passion Drives Performance. Inn Vest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.
Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.
With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, Inn Vest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making Inn Vest the largest independent operator of hotels in Canada. Inn Vest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.
At Inn Vest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at Inn Vest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.
THE ROLE:
The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of a guest’s stay.
In addition to the above, the Night Audit position is generally responsible for the reconciliation and completion of all daily transactions.
ACTIVITIES:
The duties and responsibilities for the Guest Service Representative/Night Auditor include, but are not limited to the following:
Job Types: Permanent, Casual
Benefits:
GUEST SERVICE REPRESENTATIVE
REPORTS TO GENERAL MANAGER
THE COMPANY:
Passion Drives Performance. Inn Vest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.
Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.
With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, Inn Vest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making Inn Vest the largest independent operator of hotels in Canada. Inn Vest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.
At Inn Vest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at Inn Vest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.
THE ROLE:
The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of a guest’s stay.
In addition to the above, the Night Audit position is generally responsible for the reconciliation and completion of all daily transactions.
ACTIVITIES:
The duties and responsibilities for the Guest Service Representative/Night Auditor include, but are not limited to the following:
- Create a welcoming environment for guests.
- Register guests and assign rooms, accommodating special requests whenever possible.
- Complete pre-registration and blocking of rooms for reservations/guest arrival.
- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
- Understand room status and room status tracking.
- Know room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
- Process guest check-outs.
- Post and file all charges to guest, master, and city ledger accounts.
- Work closely with all hotel departments to improve service delivery and efficiency.
- Use proper telephone etiquette.
- Coordinate guestroom maintenance work with the engineering and maintenance division.
- Report any unusual occurrences or requests to the manager or supervisor.
- Register guests into their guest rooms as per reservations & check out guests and settles accounts; collect and verify payments – cash, debit, and credit and maintain a float.
- Post guest charges, compute guest bills, collect payments and make changes for hotel guests following all cash handling procedures as required by Hotel.
- posting balances to all guest rooms and closing out the day's transactions; running accounts receivable reports; providing next-day reports to the Front Office, Executive Office, and other departments as required.
- Verify and balance daily charges for all departments to customer folios, master accounts, and house accounts; make corrections as needed to ensure required documentation is obtained.
- Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
- Audit all income postings and charges.
- Record and balance staff and house charges.
- Prepare and transmit credit card deposits.
- Process city ledger work to accounting.
- Know all safety and emergency procedures, and is aware of accident prevention policies.
- Ensure the work environment is tidy and well organized at all times (lobby).
- Adhere to all health and safety guidelines and standards.
- Excellent communication skills in English
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace
- Excellent organizational, interpersonal, and administrative skills
- Proficient or familiar with computerized systems
- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
- Present a high degree of professional work ethic and image
- High school graduate or equivalent
- Availability to work day, evening, and night shifts any day of the week including weekends and holidays
Job Types: Permanent, Casual
Benefits:
- Employee assistance program
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
- Swift Current, SK (preferred)
Latest Job Opportunities
October 13, 2024
P&M Recycling Depot
Sorter - recyclable materials
Whitehorse
OTHER & FULL TIME
View DetailsOctober 13, 2024
Mind Craft Contracting Inc.
Carpenter helper
Whitehorse
FULL TIME & OTHER
View DetailsOctober 13, 2024
SUNSHINE RESTAURANT AND BAKESHOP
Server - food and beverage services
Carmacks
FULL TIME & OTHER
View DetailsOctober 13, 2024
Subway - 22963-0
Sandwich Artist
Pointe-aux-trembles
PART TIME & FULL TIME
View Details
Similar Jobs
October 11, 2024
Delta Hotels by Marriott Saint John
Guest Service Agent
Saint John
FULL TIME
View Details
October 7, 2024
Casino New Brunswick
Guest Services Representative, Casino Part-Time (English & French required)
Moncton
PART TIME & OTHER
View Details
August 20, 2024
Nova Hotels
Guest Services Agent - Chateau Nova - Yellowknife
Yellowknife
FULL TIME
View DetailsOctober 9, 2024
Chateau Moncton Hotel & Suites
Guest Service Agent
Moncton
FULL TIME & PART TIME
View DetailsJuly 27, 2024
Arctic Kingdom Wilderness Operations Inc
Guest Experience Coordinator - Wilderness Resport
Yellowknife
View DetailsNew Jobs from This Company
October 10, 2024
InnVest Hotels - Comfort Inn Swift Current
Laundry Attendant
Swift Current
PART TIME & OTHER
View Details