Job Opportunities in Canada
October 7, 2024
Casino New Brunswick
Moncton
PART TIME & OTHER
Guest Services Representative, Casino Part-Time (English & French required)
GUEST SERVICES REPRESENTATIVE, CASINO
Position Summary
Reporting to the Guest Services Shift Manager, this position carries out Rewards Club activities, Gift Shop, coat check, and various marketing/promotional activities, while complying with all safety and security standards of the company as well as established departmental policies and procedures.
Key Accountabilities
Pay: $16.15-$19.40 per hour
Additional pay:
Position Summary
Reporting to the Guest Services Shift Manager, this position carries out Rewards Club activities, Gift Shop, coat check, and various marketing/promotional activities, while complying with all safety and security standards of the company as well as established departmental policies and procedures.
Key Accountabilities
- Welcome, meet and greet all guests of the casino complex
- Assist in the marketing efforts of the Rewards Club program and explain the benefits of Rewards Club membership to new and existing guests.
- Assist with the implementation of on-site events, promotions, and entertainment initiatives.
- Carry out coat check duties
- Reconcile cash floats and replenish inventory within the Gift Shop
- Assist Guests with the purchase of Event/Show tickets via Ticket Break
- Track lottery tickets within the Gift Shop
- Remain fully aware of the site’s operation and the amenities and services provided, along with promotions and marketing initiatives at all times.
- Maintain promotional merchandise including tracking.
- Work with the marketing team to promote cross functional communication, so that all site staff are familiar with the casino’s marketing efforts; work with the marketing team to promote an enjoyable entertainment experience for guests.
- Resolve guest issues swiftly and bring concerns to the attention of the GSM or Supervisor for immediate attention/resolution.
- Help guests and fellow employees as required while ensuring that all site, departmental and NBLGC policies and procedures are being adhered to
- Comply with security policies and procedures to secure company assets.
- Maintain a clean and safe work environment. Comply with safety procedures and identify unsafe practices or conditions to the guest service supervisor.
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned
- Requires a high school diploma or comparable combination of equivalent working experience
- Minimum 1 year of working experience in customer service
- Minimum 1 year of working experience in cash handling with POS system
- Possess excellent interpersonal, communication in French and English is required
- Ability to work and thrive in a team-oriented environment and be able to function independently.
- Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, multi-tasking environment.
- Must be comfortable working with computers and possess some knowledge or experience using with basic computer software applications (i.e. Word, Excel, etc)
- Ability to successfully obtain and maintain a Gaming Registration within applicable province (New Brunswick).
- Regular casino environment, requires extended period of standing, walking, bending and may lift up to 35 lbs., non-traditional work hours
Pay: $16.15-$19.40 per hour
Additional pay:
- Overtime pay
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match
- Vision care
- Moncton, NB: reliably commute or plan to relocate before starting work (required)
- Customer service: 1 year (required)
- English (required)
- French (required)
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