Job Opportunities in Canada

At Audi St. John’s, we are seeking a Front Desk Receptionist to play a key role, driving our continued success. As a two-time Vorsprung Performance Award winner and as one of the top five performing stores in Canada and the number one ranked store in eastern Canada, we pride ourselves on more than just being a dealership—we are a team driven by a passion for excellence.
In this essential position, you will be instrumental in delivering outstanding service by warmly welcoming guests and managing their inquiries with professionalism and efficiency. You will play a vital role in building strong client relationships by providing personalized assistance and ensuring that every interaction reflects our commitment to excellence.
Your responsibilities will include managing phone calls, scheduling appointments, and maintaining an organized reception area, all while contributing to a positive and welcoming environment. You’ll also collaborate with team members across departments to facilitate seamless communication and enhance the overall customer experience.
We are seeking an enthusiastic individual to join us as our Front Desk Receptionist. If you are committed to providing exceptional administrative service and aspire to be part of an award-winning team, we would love to hear from you!
Location: Audi St. John’s, 575 Kenmount Road, St. John’s, NL
Salary: Starting at $16.78 hourly
Job Type: Permanent, Full-Time, Union
* This is a union position and all rates of pay and benefits are outlined in the Collective Agreement.
Key Accountabilities:

• Greeting, welcoming, and directing visitors at the front desk courteously and professionally.
• Answering, screening, and forwarding incoming phone calls with efficiency and professionalism.
• Support the Sales, Service and Parts departments by managing customer traffic, including handling phone calls, leads, requests, and walk-ins.
• Maintain the appearance and cleanliness of the front desk area, displays, and client contact areas are tidy and well-maintained according to company standards.
• Developing and maintaining a comprehensive understanding of Dealership products and services through on-the-job training and participation in educational programs.
• Cultivating strong relationships with customers to foster repeat business.
• Performing additional receptionist duties such as filing, photocopying, and faxing.
• Additional duties as assigned.

Qualifications & Experience:

• Strong organizational skills.
• Excellent phone and interpersonal communication abilities.
• High School diploma preferred, will consider skills and competences of past experiences.
• Prior receptionist experience in the automotive sector is an asset.
• Applicants must be able to reliably commute to St. John's, NL.
• Certificate of Good Conduct required.

Competencies:

• Communication Skills: Excellent verbal and written communication skills to interact effectively with visitors, employees, and clients.
• Customer Service : Ability to provide high-quality customer service, including addressing inquiries and resolving complaints courteously and efficiently.
• Professionalism : Maintaining a professional demeanor, including dressing appropriately and demonstrating reliability, confidentiality, and integrity.
• Organizational Skills: Managing tasks efficiently, such as handling multiple phone lines, managing appointments, and keeping the reception area tidy and organized.
• Technical Skills: Proficiency in using office equipment such as phones, printers, and computers, as well as software for scheduling appointments and managing records.
• Interpersonal Skills: Building and maintaining positive relationships with colleagues and clients, including being empathetic and approachable.
• Problem-Solving: Ability to quickly assess situations and find solutions, especially in handling unexpected or challenging circumstances.
• Attention to Detail : Being meticulous in tasks such as taking messages accurately, scheduling appointments correctly, and ensuring all necessary information is recorded.
• Multitasking: Managing multiple responsibilities simultaneously, such as answering calls, greeting visitors, and handling administrative tasks.
• Adaptability: Being flexible and able to adjust to changing circumstances or priorities.

Working Conditions:

• Well-lit, climate-controlled, and designed to be welcoming to visitors.
• Stress: The job can be fast-paced and demanding.
• Noise: May work in a noisy or distracting environment
• Certificate of Good Conduct required.
• Social Contact: interaction with a variety of people, including visitors, clients, employees, and vendors.

Physical Requirements:

• Sitting and Standing: Ability to sit or stand for extended periods of time, as the job may involve working at a desk or standing at the front desk to greet visitors.
• Computer Use: Proficiency in using a computer and related equipment, including keyboards and mice, for tasks such as data entry, email communication, and document processing.
• Phone Use: Ability to use a phone system, including answering calls, transferring calls, and taking messages, which may require dexterity and the ability to hear and speak clearly.
• Lifting and Carrying : Capability to lift and carry light objects, such as packages or office supplies, which may be necessary for tasks like receiving deliveries or restocking supplies.
• Mobility: Ability to move around the reception area and office space to perform tasks, greet visitors, and assist with various office duties.
• Vision: Sufficient vision to read documents, computer screens, and visitor information, as well as to navigate the office environment safely.
• Hearing: Ability to hear and understand verbal communication, both in person and over the phone, to effectively communicate with visitors and colleagues.
• Manual Dexterity: Proficiency in using office equipment, such as printers, copiers, and fax machines, as well as in performing tasks that require precise hand movements, such as filing or organizing documents.

Safety Expectations:

• Follow OH&S Act and OH&S Regulations.
• Comply with applicable laws, regulations, and policies.
• Follow ergonomic guidelines and best practices to reduce the risk of musculoskeletal injuries and promote overall well-being.
• Emergency Response: Receptionists should be prepared to respond to emergencies, including knowing how to use emergency equipment and how to safely evacuate the premises if necessary.

Unique Perks:

• Uniforms Provided: Receive complimentary uniforms after successfully completing the 90-day probation period.
• Birthday Off: Enjoy your special day with a paid day off on your birthday—because celebrations matter!
• Pet Bereavement Day: We understand the importance of furry family members. Take a bereavement day for pets when needed; we're not just coworkers; we're compassionate and caring.
• RRSP or RESP Plan: Plan for your future with the option to participate in our RRSP (Registered Retirement Savings Plan) or RESP (Registered Education Savings Plan) after completing the 90-day probation.
• Comprehensive Medical Plan: Access a thorough medical plan administered through Canada Life to ensure your health and well-being.
• Family Business Atmosphere: Join a close-knit family business where you're not just an employee; you're an integral part of our family. Experience the warmth and camaraderie that sets us apart from larger corporations.
• Safety Boot Allowance: Receive a $250 per year safety boot allowance once you successfully complete the 90-day probation period.
• BBQ Recycling Fund: all recycling credits are given back to staff to fund BBQ/ordered in lunches (dates and menu to be agreed upon by management first).

About the Company:
At Audi St. John’s, we pride ourselves on more than just being a dealership; we are a two-time Vorsprung Performance Award winner and recognized among Canada's top Audi stores for operational excellence and exceptional customer experience.
Vorsprung is more than a brand claim; it's a character trait that defines us. It's for those who seek experiences, knowledge, and continuous personal and professional growth. Vorsprung embodies a desire to stand out, lead, and take pride in being part of a winning team.
Why Audi St. John’s?
Excellence in Operations: Nationally recognized two years in a row as a Vorsprung Performance Award winner, we pride ourselves on operational excellence, setting the standard for the Audi brand in Canada.
Passion for Growth: Join a team that values your personal and professional growth but one that embodies fierce competition to be the best dealership possible.
Pride in Being the Best: Be part of a winning team that takes pride in its achievements and is committed to maintaining the highest standards.
Audi Experience: Our vehicles offer a driving experience like no other, combining performance, luxury, and cutting-edge technology. Audi is not just a high performing luxury brand, they’re our partners in business and are second to none in terms of manufacturer and dealer relations, which is key to the success of our dealership.
Matthews Motors: Audi St. John’s is a division of Matthews Motors, owners of Volkswagen St. John’s, and Audi St. John’s. Enjoy referrals between companies and access to one another’s used vehicle lineup (excluding CPO vehicles).
Join Audi St. John’s, where Vorsprung is not just a word; it's a way of life. We look forward to welcoming you to our team!
Job Type: Full-time
Pay: $16.78 per hour
Expected hours: 40 per week
Benefits:

• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Store discount
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Work Location: In person