Job Opportunities in Canada

Counter Clerk - Police

The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada”, then please apply.

Overview

Under the supervision of the Counter Supervisor, the Counter Clerk is responsible for providing customer service, clerical work and is the first responder for walk-in clients to the RCMP detachment. The work is performed under general supervision and employees of this class exercise a high degree of independent judgement, responsibility and action within clearly defined policies and procedures, referring more complex and unusual problems to a superior for guidance. Work is reviewed in terms of adherence to established policies and procedures.

Examples of key responsibilities include, but are not limited to:

• Responds to complaints and inquiries and provides information and assistance at the counter and via telephone.
• Handles non-emergency complaints, routing complaints for police attendance to the ECOMM.
• Answers incoming telephone calls, as required.
• Processes various permits, reports and records, collects fees, performs electronic fingerprinting, operates police information systems, including CPIC, PRIME, JUSTIN, LEIP and PROS.
• Answers inquiries and provides information, support and assistance to a variety of internal and external contacts; explains applicable departmental policies and procedures; refers the more complex, unusual or specialized inquiries to a superior.
• Prepares and maintains a variety of manual and computer records, files, and statistics related to the work; retrieves information and generates reports as requested.
• Provides back up support and coverage to switchboard as required.
• Performs other clerical duties as required.
• Knowledge, Skills & Abilities:

Knowledge, Skills and Abilities:

Qualifications and Experience:

• Completion of Grade 12 or equivalent.
• One (1) year of sound related experience, preferably in the Police Department.
• Successful completion of front counter training in a policing environment is considered an asset

Working Conditions:

Additional Information: