Job Opportunities in Canada

Seeing beyond numbers™
At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

The Advisor will report to the Collections Senior Manager. He or she is responsible for minimizing monthly delinquency and the successful delivery of the team’s strategic initiatives.
This role sits within LBC Capital, a subsidiary of Laurentian Bank.
Responsibilities

• Analyze severely delinquent accounts and work with customers to identify and implement solutions within company policies and escalate as needed
• Liaise with lawyers and all legal counsels: sending mandates, follow ups, reviewing legal fees, tracking judgements, negotiating settlements, and being involved in bankruptcies and reorgs
• Review of incoming claims against LBC Capital and coordinate them with internal teams
• Confirm the validity and perfection of security in the context of equipment financing transaction (at the time of realization and in the context of corporate reorganization or bankruptcies)
• Develop and maintain relationships with external partners
• Coordinate with various departments and external partners for problem resolution;
• Facilitate requirements gathering sessions to identify and scope out department needs; create requirement documents, define high-level functionality and create use case scenarios;
• Identification and realization of opportunities for process optimization and automation;
• Seek out industry trends and organizational knowledge to understand alternative approaches/solutions; re-engineer processes and look for automation opportunities.
• Replace manual and inefficient processes with automated solutions;
• Create and maintain documents, diagrams and process maps for operational processes using tools such as MS Visio; establish and maintain user and training guides with written content.
• Provide training on best practices and provide subject matter guidance to team members.
• Review compliance and regulatory requirements
• Keep updated on current legislation and the LBCC'S policies and procedures and track market trends
• Provide training on best practices and provide subject matter guidance to team members.
• Perform all tasks of similar or general nature requested by his or her superior or required for the job.

Qualifications

• Understanding of collections legal requirements and best practices;
• Working knowledge of contract law, PPSA Acts, BIA Act, Consumer Protection Acts
• Bilingual (French/English) is an asset;
• Proven track record of meeting collections targets while maintaining customer focus;
• Undergraduate degree is preferred combined with 10+ years of commercial collections experience;
• Ability to effectively multitask and manage competing priorities to meet established deadlines in a fast paced environment;
• Excellent communication and documentation skills;
• Ability to work both independently and collaborate with others in cross-functional settings;
• Innovative thinking yielding creative solutions and alternatives
• Highly inquisitive by nature, with strong analytical skills and a keen eye for details;
• Ability to successfully apply standard financial, accounting and business problem-solving skills to business problems;
• Advanced Microsoft Office skills - Word, Excel, Outlook, Power Point, Visio;
• Ability to make decisions within established guidelines;
• Organized, efficient, knowledgeable, accurate and professional;
• Ability to multi-task, prioritize, and manage time effectively;
• Problem analysis and problem-solving ability.

What Laurentian Bank has to offer you

• The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
• Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
• Work model: We prioritize a hybrid work model based on business needs.
• Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
• Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Plus, as an extra perk, you also get a paid day off to celebrate your birthday.
• Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
• Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
• Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.
  

Inclusion and Accessibility
At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.
We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.
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