Job Opportunities in Brazil

Company Description

Job Description

• Establish governance around process improvements (e.g., cadence, process, responsibilities, tools, documentation, storage, etc.)
• Define, maintain, and enforce standards for process maps and supporting documentation
• Support business process owners in their efforts to create, optimize, and automate our services
• Facilitate process workshops
• Observe processes in action
• Solve process-related problems
• Drive continuous process improvement
• Monitor and report on process effectiveness and ensure processes are supporting our business objectives
• Keep our processes and their performance highly visible and accessible to the organization
• Leverage company standards—brand assets, experience, processes, systems, tools, teams, etc.
• Partner with our readiness teams, as needed, to be sure our teams are prepared for changes to our processes or how we govern them

Qualifications

• 3+ years business process mapping or re-engineering or similar experience
• Must have strong knowledge and experience with Sales Cloud
• Strong analytical skills and the ability to understand process details and how they link to the organization’s strategy and objectives
• Demonstrated ability to facilitate working sessions and drive outcomes
• Detail oriented with the ability to communicate the appropriate level of detail, depending on audience
• Able to initiate and nurture relationship at all levels
• Excellent communication skills in English
• Strong work ethic, craftsmanship, and quality standards
• Knowledge of enterprise contact center and CRM systems (Sales or Service Cloud, Communities, CPQ)

• Experience with design thinking and user research
• Customer success experience
• Experience with CQP and/or revenue cloud

Additional Information