Data Analyst

September 12, 2024

Telenet

FULL TIME

As a leading telecommunications and entertainment company with more than 7 million customer interactions and around 100 internal Telenet and BASE stores in Belgium and more than 1500 employees working in a customer-oriented function, Telenet has a very divers data availability across the entire organization (e.g. customer, product, interaction data).

Within the Customer Operations Steering Tribe (part of the larger Customer Operations Circle), we are looking for an ambitious Data Insights Analyst that feeds full-time one of our Operations Tribes with data and becomes a part of our Customer Operations Data Steering Team. There we will use data to support, challenge and inspire our Telenet, BASE & back-office customer operations colleagues with clear data-driven recommendations , actionable insights , and efficient self-service dashboards . An ideal candidate would act as a true sparring partner, challenger, and sound board for our (Senior) Leadership counterparty and be comfortable in regular interactions with our companies Leadership Team.

Key overall responsibility of our team is to cut through the noise and share the most critical data information for our Customer Operations Leadership in a tailor-made management level by combining back-ward and forward-looking facts and forecasts and enable leadership stakeholders to comprehend the bigger pictures. To complete this amazing team, we are looking for a Data Insights Analyst to support us.

Your responsibilities as a Data Insights Analyst:

Drives analysis of bigger data and insights topics and tracks across the 6 different Operations Tribes (Telenet, BASE, Back Office, Billing, Customer Innovation & Platform, Steering)

Understands the business question(s) and translate towards data requirements

Creates the necessary data queries to ensure the data is gathered in the most correct way to perform analysis

Translates data analysis in a visually attractive Power Point deck that have a high level of data storytelling

Presents your insights to the Operations management to ensure the full value of the analysis is captured

What We Have To Offer:

You will be joining a company that invests fully in you and adapts your work environment optimally to what you need. This allows you to develop while taking care of your work-life balance. What else are we throwing into the fray?

You will have every opportunity to further develop your expertise. We stimulate your personal growth with internal mobility opportunities and extensive learning opportunities, but also give you the chance to press the pause button after a while or take a completely different path.

A varied job in which you achieve tangible results and make your mark.

A competitive gross monthly salary that we complement with numerous benefits (ex. Homeworking policy, specific benefits such as meal vouchers, hospitalization insurance, telephone subscription, discounts on Telenet products, smartphone, company car, etc.).

The fine company of colleagues who are as passionate as you are.

Our Ideal Data Insights Analyst Has :

Master’s degree in a quantitative field (Business Engineering, Applied Economics, Computer Sciences, Information Management…) or equivalent by experience

Looking for (non-starting) professionals and more experienced data experts with having Experience in Telecom, Entertainment, Consulting or similar industries is a plus

Clear track record in data analysis and be able to capture data yourself

Knowledge of a reporting tool is a plus

Strong acumen in quantitative analytics and structured problem solving

Results driven: able to coordinate an analytics initiative end to end from ideation through production and adoption and have an understanding of the life cycle of an analytics initiative and the common pitfalls.