Job Opportunities in Belgium
October 25, 2024
Nestle Operational Services Worldwide SA
Brussels
Customer Solutions Analyst
Position Summary
In order to complete our Customer Service team in the Supply Chain department, we are currently looking for a Customer Solutions Analyst.
In this position, you will not only help our customers solve their issues but you will help us to implement a new way of working to transform existing processes and win with Customers.
You will implement and drive a specific approach to gain in efficiency and to win in Customer satisfaction. You will work along the entire business process, resolve issues, and provide guidance for the day-today operations.
A day in the life of a Customer Solutions Analyst
What Will Make You Successful
In order to complete our Customer Service team in the Supply Chain department, we are currently looking for a Customer Solutions Analyst.
In this position, you will not only help our customers solve their issues but you will help us to implement a new way of working to transform existing processes and win with Customers.
You will implement and drive a specific approach to gain in efficiency and to win in Customer satisfaction. You will work along the entire business process, resolve issues, and provide guidance for the day-today operations.
A day in the life of a Customer Solutions Analyst
- You are in charge of your own customer’s portfolio (B2B), contacting them and collaborating with them to ensure a high level of client satisfaction.
- You provide response or feedback for order-related concerns (deliveries, billing concerns ...).
- You have good stakeholder management skills since you'll regularly have transversal interactions / relationships with other departments within the Operations team (Logistics team, Demand and Planning team), a center of operations in Portugal and with Sales / Marketing).
- You're continuously driving and encouraging improvements whilst meeting the internal and external KPI's.
What Will Make You Successful
- You're someone that wants to be part of a department that transforms existing processes and win with Customers, that feels comfortable to work in transformation and changing environments.
- You hold a Bachelor's or Master's Degree in Marketing, Business Administration, Finance or Engineering or equivalent by experience.
- You have a passion for working with customers internally and externally based on trust and want to develop long-term relationships.
- A previous experience in customer service or sales finance is an asset.
- You are fluent in Dutch with a professional knowledge of French and English (daily contact with our colleagues in Lisbon).
- You like efficiency, have strong organisational skills and a pro-active way of working.
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