Job Opportunities in Bahrain
October 22, 2024
Zain
Manama
Account Manager - SME
Job Purpose
To generate, grow and maintain revenue from a portfolio of accounts in accordance with agreed targets and to maximize Zain's profitability.
Main Responsibilities and Duties
To generate, grow and maintain revenue from a portfolio of accounts in accordance with agreed targets and to maximize Zain's profitability.
Main Responsibilities and Duties
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Generate new revenues for Zain and gain penetration into new client's business.
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Grow existing revenues for Zain and gain penetration into existing client's business.
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Achieve individual and team monthly sales targets.
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Develop and maintain relationship with key client contacts that fosters an environment to drive client performance and minimize attrition risk.
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Plan and design profitable solutions to potential/existing clients by understanding their requirements in terms of business needs, priorities, etc.
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Provide proper feasibility study/analysis, documentation, etc. of all proposals.
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Participate in achieving department's scorecard goals including client satisfaction, revenue and performance metrics.
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Prepare required department reports and documentation including Monthly Account Management Reports, Relationship Plans, Client Day Account Review Plans, Executive Briefing Documents, Visit Summaries, etc.
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Manage client-facing account services projects while maintaining a high level of client satisfaction including independently developing, managing and owning overall project plan and timelines for key deliverables.
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Research and understand the client's business needs and challenges.
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Maintain high-level of customer loyalty and builds trust and integrity.
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Manage funnels, forecast, and seize sales opportunities.
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Identify upsell, cross-sell, renewal opportunities and customer representative regularly.
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Maintain accurate managed customer records, keeping track of any contract updates and renewals
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Collaborate with Presales/ Technical Team to identify and grow opportunities.
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Maintain assigned internal & external KPI's.
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Perform all other related duties as assigned.
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Understanding of product line's technical offering and synergies between other product lines
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Demonstrate ability in problem solving, crafting a win-win solution (collect data, establish facts, and draw valid conclusions in a timely basis) and negotiation with special emphasis on closing the sale
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Proven success in developing new business and generating sales leads by managing a territory and selling activities
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Deep knowledge of markets where customers operate
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Strong professional relationships with customers at all levels
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Effective in pipeline and opportunity management process
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Strong leadership and coaching skills
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Excellent communicator
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Expert in bidding, with a proven bidding track record
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Proven record of successful negotiations
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Bachelor's degree in Sales, Marketing or any relative field of study.
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Minimum 3-5 years of experience in enterprise sales and key accounts management.
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Telecom experience is a plus.
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