Information Systems Specialist III

October 2, 2024

Maine Technology Users Group

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Contact Details

Company: Maine Community College System
Contact Name: Heather Albert
Contact Email: halbert@mainecc.edu
Career Website: https://www.paycomonline.net/v4/ats/web.php/jobs/View Job Details?job=164030&clientkey=F9E5C0D45D400F9DE824390BADDCBEAF
Contact Phone: 207-629-4016

Employer's Job Description

The Maine Community College System (MCCS) is looking for a full-time Information Systems Specialist III (ISS III) position to be located at Central Maine Community College in Auburn, Eastern Maine Community College in Bangor, or Kennebec Valley Community College in Fairfield. Under limited supervision and using a high level of judgement, this position performs administrative functions, and advanced technical support, including phone, remote and in-person, for the local area network, academic and operational systems including all technology maintained by the Information Technology Department. This position performs complex, regular maintenance and troubleshooting, and research on mission-critical systems, such as the college's email system and cloud-based file storage and user database. This position is also responsible for installing and configuring complicated wire and wireless network infrastructures, diagnosing, troubleshooting and resolving communication and security equipment problems, hardware and operating system problems, as well as the student information system portal. In addition, this position will conduct workshops and demonstrations to train, upgrade and/or introduce appropriate skills. This position will serve as the department's subject matter expert and primary resource to ensure the college maintains a strong data security posture by establishing and upholding data security policies, procedures and protocols. This position will also provide accurate and timely resolution to support desk tickets created by students, faculty and staff. This position will serve as research and test new systems to support academic and administrative needs as well as assist in performing backups and server maintenance to ensure integrity and availability of user data and other duties as assigned. This position will also manage campus endpoint security by ensuring all technology devices are protected against hacking, viruses, malware and related malicious activities. This position requires the successful individual to have solid technical knowledge of hardware and software environments, as well as excellent interpersonal skills.
The Information Systems Specialist III position is within the MSEA Support Services Unit, range 23. MCCS offers a full suite of employee benefits including health, dental, vision and life insurance, retirement savings, flexible savings accounts, employee assistance program, tuition waivers, 529 education plan MCCS matching grant and paid holidays, vacation, and sick time.
The required minimum qualifications include a Bachelor’s degree in computer science or related field and up to and including four years of experience in computer information systems or related discipline. Relative experience may be considered in lieu of formal education on a year for year basis.
The required knowledge, skills, and abilities include, but not limited to, the following:

Knowledge of local area networks;
Ability to troubleshoot, research, and maintain classroom audiovisual and computer environments, and security equipment, hardware and operating systems, and student information system problems; to install and configure wire and network infrastructure; to provide telephone and remote customer service; to train and conduct workshops; to make judgement calls with appropriate resolutions to support issues
Valid driver’s license

Please upload your cover letter, current resume/CV, including names and contact information for three professional references, and official transcripts when you complete the online application. Search will remain open until the position is filled.
MCCS is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive and non-discriminatory environment for all employees. We provide reasonable accommodation to qualified individuals with disabilities upon request. For more information, please contact the MCCS Affirmative Action Office (207 629-4000. TTY Dial Maine Relay 711.

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October 10, 2024

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