Job Opportunities in Austria
August 7, 2024
ETEAM INFOSERVICES PRIVATE LIMITED
Sattledt
CONTRACT
Brand Ambassador
Objective:
To source and deploy brand ambassadors (Customer Support Representative) who will effectively promote the adoption of a new shopping technology, offer demonstrations, provide insightful feedback from customers, and perform basic troubleshooting, all while maintaining the delicacy required in a partner retailer's environment.
Key Responsibilities:
Job Type: Contract
Contract length: 6 months
Pay: 15,00€ - 20,00€ per hour
Expected hours: 40 per week
To source and deploy brand ambassadors (Customer Support Representative) who will effectively promote the adoption of a new shopping technology, offer demonstrations, provide insightful feedback from customers, and perform basic troubleshooting, all while maintaining the delicacy required in a partner retailer's environment.
Key Responsibilities:
- Engage customers in a friendly manner, encouraging them to try the new smart technology.
- Conduct demonstrations of smart technology, showcasing its features and benefits.
- Collect and report detailed customer feedback, concerns, likes, dislikes, and pain points regarding smart technology.
- Perform basic troubleshooting for the smart technology and log technical tickets when necessary.
- Customer-Oriented: Exhibits a strong background in customer service, demonstrating the ability to deliver a positive customer experience while effectively introducing the new technology.
- Communication Skills: Possesses the capability to interact comfortably with customers, offering a friendly greeting and guidance without exerting undue pressure for adoption.
- Feedback Collection: Able to attentively listen and accurately note detailed customer feedback and concerns, serving as a vital link between customers and the development team.
- Technical Aptness: Shows a general understanding of, and comfort with, technology—essential for operating smart technology and conducting basic troubleshooting.
- Respectful and Adaptive: Can blend seamlessly into the store environment, respecting the space and dynamics of the retail setting, and acting as an extension of the store team rather than a disruption.
- Observant: Meticulously observes and reports on-ground issues and customer interactions related to smart technology, contributing crucial insights for improving the pilot program.
- Initiative: Displays the ability to follow through with assigned tasks, troubleshoot basic issues, and communicate effectively with both customers and the team.
- Personable: Naturally outgoing, with the capacity to engage a diverse range of customers in various retail environments.
- Experience in customer service or a similar role where direct customer engagement was a key responsibility.
- Familiarity with technology and aptitude for basic troubleshooting.
- Ability to work flexibly and adaptively in a dynamic retail environment.
- Strong problem-solving skills and the capacity to operate independently.
Job Type: Contract
Contract length: 6 months
Pay: 15,00€ - 20,00€ per hour
Expected hours: 40 per week
We regret to inform you that this job opportunity is no longer available
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