Assistant Front Office Manager:in

September 6, 2024

Rosewood Hotel Group

Salzburg

OTHER

General Information

Country/Region

Austria

Province/City

Salzburg

Location

Rosewood Schloss Fuschl

Department

Rooms - Front Office

Job Type

Full-time Permanent

Job Description

We are looking for a motivated and energetic Assistant Front Office Manager:in to join Rosewood Schloss Fuschl.

Job Summary:

Assisting our Front Office Managers in the operational and administrative tasks
Ensuring smooth processes in the front office and guest service departments
Welcoming and assisting guests, handling inquiries and complaints
Coordinating room allocation and availability as well as close collaboration with the housekeeping department
Training, motivating, and supervising the front office team
Supporting with the staff planning
Ensuring compliance with established standards and procedures
Proceeding check-ins/check-outs and managing guest communication via various channels (phone, email)
Assisting with onboarding of new employees and participating in projects to enhance guest satisfaction

Required Skills:

Completed training in hospitality or a related field, or a comparable qualification
Several years of experience in the front office department, ideally in a similar role
Strong organizational and communication skills, with a high sense of service
Leadership skills and a strong sense of responsibility
Proficient in common hotel management software (e.g., Opera, Fidelio)
Very good German and English language skills, additional languages are a plus
Flexibility, resilience, and a passion for teamwork
Well-groomed appearance and professional manners

About Us

Rosewood Schloss Fuschl has opened in July 2024. The legendary Hotel Schloss Fuschl marks our second property in Austria with reopening in July 2024. Idyllically situated on the banks of Lake Fuschl, the graceful, historic property is reminiscent of a fairytale castle and has been welcoming illustrious guests for centuries. The reimagining of this 15th century landmark cements Rosewood's status as a meticulous and caring guardian of some of the world’s most iconic heritage buildings which have been thoughtfully restored to former brilliance. In keeping with our A Sense of Place® guiding concept, we are committed to protecting the property's deep heritage while modernizing the resort experience in a celebration of both old and new. Surrounded by mountains and forests, Rosewood Schloss Fuschl is only a short distance away from picturesque Salzburg, and will feature 98 guest rooms, including 46 suites and six chalets, as well as be home to world-class restaurants and lounges, Asaya, Rosewood's integrative well-being concept, with indoor and outdoor swimming pools.