Warehouse Operative

August 19, 2024

Epiroc AB

Mount Isa

The purpose of the role of the Warehouse Operative is to develop and build sustainable customer relationships through consistent interaction, innovative solutions and a commitment to exceptional customer service. A key objective of this mission will be to ensure a well-organized and immaculate parts store whilst ensuring the efficient flow of inbound and outbound goods. This role requires some quick decision making and working under pressure.

The role consists of:

Develop and maintain customer relationships by providing repeated outstanding service.
Manage customer expectations in regards to pricing and delivery times by using effective communication. This may involve dealing with conflict and disgruntled customers at times.
Continually developing knowledge of Epiroc machinery, parts and services to increase level of customer service and ability to deliver.
Warehouse Cleanliness
Ensure warehouse and stores are organised and well presented
Participate in Supply on Call roster, taking calls for emergency parts and using your self-management skills to arrange the most appropriate solution for the customers' problem.
Maintain a well organised parts store, dealing effectively with incoming and outgoing goods, to both internal and external customers.
Record keeping
Understand Epiroc OH&S Policies
Perform ant SHEQ duties as required
Additional tasks as required

The following attributes would be highly regarded:

Drive better customer satisfaction
Demonstrate efficiency
Follow instruction and procedures
Business thinking
Analyse and use sound judgement
Continuous improvement
Communicate effectively
Work with team
Networking
Work within the Epiroc Way

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epirocgroup.com.