Technology and Services Support Assistant

October 24, 2024

Central Queensland University

Rockhampton

FULL TIME

About this Opportunity

Continuing, Full Time
Digital Services Directorate
CQUniversity Rockhampton
Higher Education Worker Level 4
Total Remuneration $85,571 to $90,384 pa (including salary of 72,309 to $76,376 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

Do you have a natural skill and ability with technology and enjoy using your expertise to resolve or diagnose problems for clients? Are you customer focused and always looking to provide a great customer experience? The Digital Services Directorate is seeking a motivated professional to assist our clients, creating excellent outcomes.

Your day will involve answering the phone, face-to-face, and electronic requests. You will use your resourcefulness and analytical skills to diagnose problems and provide support. Working across various systems including learning and teaching software support, enterprise system software through to facilities/building maintenance and bookings systems to safety incidents and recording. You will be provided with a structured training plan and daily guidance from a team of technology professionals.

If you’re ready to enhance the customer experience at CQUniversity and contribute to a dynamic team, we want to hear from you!

Be Rewarded

6 weeks annual leave
Generous carers and parental leave
17% superannuation (with a choice of joining an award-winning superfund
Flexible and inclusive work / life balance
Fantastic staff professional / career development opportunities
Access to an Employee Assistance Program

Position Requirements

Customer service experience, either face-to-face or online.
Customer focus and a can-do attitude.
Proficiency in the operation of computer applications and the ability to learn new systems efficiently and effectively.
Knowledge and experience in office productivity software, communication/collaboration software, operating systems used within the University sector, including Microsoft and Mac and/or connectivity including wireless and authentication.
A demonstrated ability to work collaboratively in a team and autonomously.
Experience using a structured problem-solving methodology to resolve customer problems.

Apply today for a career that changes lives

Applications Close: 11:59pm, Sunday, 10 November 2024.

Job Requisition ID: 5277

Contact Details:
Allyson Wood
07 4930 9741
a.l.wood@cqu.edu.au

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position. Please note, applicants for the position must have full time work rights.
CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.

We regret to inform you that this job opportunity is no longer available