October 22, 2024

Gallagher

Adelaide

FULL TIME

Technical Training Specialist

Introduction:

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview:

See yourself in our team:

The purpose of this role is to support staff transition from technical training into their operational roles including training of processes in an operational environment. You will be expected to keep up-to-date with the latest business & technological developments, as well as having the skills to communicate the information effectively to staff as the need arises. The role will partner with the local business operation to understand technical claims management capability requirements and to design, develop, facilitate, coach, monitor and evaluate claims technical training initiatives to drive performance within the operation..

How you'll make an impact:

On a day to day basis you will:

Design and develop claims technical training programs and assessments, aligned to the Gallagher Bassett (GB) competency framework and utilising contemporary L&D practices/principles (flexible with a performance improvement focus)
Establish and maintain effective relationships with internal and external stakeholders to ensure we work in partnership to address L&D issues and/or deliver programs aligned to business requirements
Partner with external stakeholders and key managers and subject matter experts (SMEs) regarding training material relevance, accuracy and alignment to business needs
Facilitate training programs for your assigned business unit and clients as per the training schedules
Provide on the job coaching support to new starters and others as identified to fast track an individual’s competence on the job
Facilitate holistic on-the-job competency-based assessments to identify knowledge and development gaps and provide feedback on performance

About you:

We are interested in hearing from people who have:

Minimum 3 years experience in similar role, with a Cert IV in Training and Assessment and/or Tertiary qualifications in an appropriate discipline
Demonstrated success in designing, developing and facilitating technical training
Excellent communication and interpersonal skills with a range of stakeholders
Excellent facilitation skills and demonstrated contemporary L&D mindset and understanding
Coaching and mentoring skills
Exceptional customer focus
High level of time management and organisational skills
Advanced user of Microsoft Office programs
Self-motivated and results focused

Working with us:

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance! GB recognises that our benefits program holds a different value or meaning to each employee. At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce.

Just a few of our benefits include:

Discounted Insurance
Dress for your day
Novated Leasing
Flexible & hybrid working

To apply:

If this role sounds like your new career– we want to connect! Click on Apply for this Job. To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

Compensation and benefits: On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave

Other benefits include:

Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!
And more...

We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.