Job Opportunities in Australia

Department of Treasury and Finance
Job reference: 629556
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone

We are currently seeking applications for a Team Leader to join Revenue SA, Contact Centre at The Department of Treasury & Finance for a period of 3 years.
Remuneration: ASO4 ($76 561 - $80 256 p.a.)
About us
At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future.
We are the lead agency for economic, social and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.
Our culture is one that welcomes all and we embrace flexibility and diversity. We believe people are our most valuable asset, so we work to support the skills, knowledge and capability of our staff.
Revenue SA is a welcoming and inclusive workplace, committed to achieving Revenue SA’s purpose. We are positively engaged, we value each other’s contributions, and we share our successes and learnings for the benefit of the community we serve.
We need to attract the best people to our department and invest in their development. It is crucial that our culture positions us as an employer of choice and enables our people to perform at their best.
For more information on the benefits of working for Revenue SA, please go to Careers | Revenue SA
About the opportunity:
As the Team Leader within Revenue SA, this role will see you provide operational support to the contact centre team. You will be required to support Contact Centre Manager, including staff supervision, coordinating efficient operations and organising resources through weekly schedules. The successful incumbent will be required to motivate and support the team, able to manage changing priorities, train and develop assigned staff, whilst ensuring customer and staff interactions are optimal in a fluctuating environment.
About you

• Lead and guide multifunctional customer service teams, assisting them in achieving performance outcomes and duties, whilst being focused on team targets.
• Motivate and encourage staff, develop and supervise their team on a regular basis to ensure agreed targets are met.
• Accountable for human resource allocation through weekly rostering, managing absenteeism requests and assisting with plans to support any behavioural or performance concerns.
• Work with internal and external stakeholders to facilitate training and execute plans to ensure all staff have access to regular training and development necessary for the provision of a high standard of service.
• Supervise and co-ordinate the work of others and ensure outcomes meet required standards.
• Develop, implement and review associated policies, procedures, systems and training programs
• Identify key issues, and at times develop clear, concise written reports with logical conclusions and recommendations.

To be successful you will be/have:

• Demonstrated ability in working effectively under minimal supervision and communicate effectively in both written and verbal form with Senior Management, staff and other stakeholders.
• Experience in providing and coordinating customer service delivery in a demanding environment including supervising, supporting, training and motivating staff in a diverse workforce, to achieve required outcomes.
• Display initiative, motivation, and ability to set and achieve goals through planning and strategies while at times, working under considerable pressure.
• Interpret legislation and experience in development and implementation of policies, procedures and/or training programs.
• Deal effectively with conflict resolution, supervise and co-ordinate work requirements and ensure outcomes meet required standards.
• Tertiary qualification in Business, Commerce, Management or related discipline will be highly desirable.

What we offer

• Flexible working options
• Salary packaging options
• Discounted gym membership
• Supportive career development opportunities
• Employee Assistance Program for you and your family
• Be Well Program

For a confidential discussion about the role please contact:
Name: Jon Abraham
Title: Senior Manager, Customer and Payment Strategies
Tel: 0409 191 119

Application Instructions:

To be considered, all applications must be submitted online via I Work for SA by clicking Apply and following the instructions.

Applicants are required to submit a Curriculum Vitae and an application (no more than two pages) addressing the essential requirements and demonstrating suitability for the role and how you fit Revenue SA’s culture. You are also required to provide details of 2 referees and complete a pre-employment declaration. Late/incomplete applications or those that do not address the essential requirements will not be considered.
If you are new to the department and are invited to an interview, you will be required to produce a National Police Check, which has been issued within six months of your application for the role. National Police Checks can be applied for via Australian Federal Police or through an Australian Criminal Intelligence Commission accredited body.
The Department of Treasury and Finance is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community. If you have any support or access requirements, we encourage you to advise us if invited to interview.

Applications close: 07/11/2024 11:45 PM