October 9, 2024

ReadyTech Group

Launceston

FULL TIME

Support Officer

About us:
Making a meaningful difference with mission-critical software that empowers communities to thrive.
Ready Tech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.
We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.
It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.
The Support Officer will provide Ready Tech customers with high levels of client service by answering questions, resolving support issues and nurturing client relationships.

Responsibilities

Customer satisfaction
Provide friendly and efficient first level support to clients
Prepare customised reporting and data in line with client requirements
Provide technical support to clients on how to use Ready Tech products
Identify products issues and communicate details, including steps to resolve
Document interactions with clients in our CRM or support ticketing system. E.g. Zendesk
Create, edit and review knowledge base articles

Skills required:

Excellent verbal and written communication skills
Strong analytical and problem-solving ability
Ability to work and communicate effectively in a team
Self-starter, takes initiative
Strong attention to detail
Customer service skills – Empathy, patience, etc.

Highly desirable:

SQL / Programming experience
Knowledge of the VET sector (advantageous)
Knowledge of Student management system products
Working in a customer service role

Ready Tech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.
As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.
So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential Ready Techers!

Full-time
Job no: JHAJ40342
Location: Launceston
Closing Date: Saturday, 9 November 2024