October 22, 2024

University Of Western Australia

Crawley

FULL TIME

Support Analyst

Full-time (1 FTE) appointment on an ongoing basis.
Base salary range: $91,833 – $97,052 p.a. plus 17% superannuation.

About the area
UWA is making significant investments in the Information and Technology Services to enable its strategic direction and goals. UWA is also looking to utilise technology advancements to expand its services and create new and innovative teaching and research models.
Robust, flexible, integrated, and agile enterprise architecture, information and technology services are vital to enabling the university strategic objectives.
About the opportunity
As a point of contact for staff, troubleshoot and resolve system-related issues, and escalate issues to the appropriate team or vendor as required, to ensure timely resolution.
Resolve requests, incidents, and problems on behalf of users in a timely manner, and in line with the agreed service levels.
Adopt the appropriate support processes to ensure efficient and effective delivery of services and support.
About you

Relevant tertiary qualification or demonstrated equivalent competency.
ITIL certification or experience in ITIL processes is desirable.
Specifically, familiarity with Blackboard, Turnitin, and Echo360 for managing course content and assessment workflows would be highly beneficial.
Knowledge of SAML for single sign-on integration and LTI configuration for seamless tool interoperability across learning platforms will be an asset.
Experience in administering and maintaining systems, including exposure to management, integration, backup procedures and systems testing.

Note: Some travel may be required, including interstate.
Position description: PD Support Analyst - (518512).docx
To learn more about this opportunity, please contact Ray Proffitt at ray.proffitt@uwa.edu.au
How to apply
Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.
Closing date: 11:55 PM AWST on 5th November 2024.
This position is only open to applicants with relevant rights to work in Australia.
About the University
The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, there is no better time to join Western Australia’s top university.
Learn more about us.
Our commitment to inclusion and diversity
UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.
If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.

If you have queries relating to your application, please contact the individual named in the advertisement. Alternatively, please contact the Talent team at talent-hr@uwa.edu.au with details of your query. To enable a quick response, please include the 6-digit job reference number.