October 25, 2024

BGIS

Sydney

Responsive Coordinator

Job Title: Responsive Works Coordinator / Call Centre Operator
Location: Sydney, NSW
Company: BGIS
Proximity to Public Transport: Conveniently located near public transport
Workdays: Monday, Tuesday, Wednesday, Thursday, and Sunday or Monday to Friday
Work Environment:
Join us in a modern, air-conditioned office equipped with everything you need to succeed!

About BGIS:
BGIS is a global leader in facility management, dedicated to enhancing operational efficiency for our clients. Due to our strong growth, we are looking for a Responsive Works Coordinator (RWC) to join our Contract Management Team.
Key Responsibilities:

Work Request Triage: Efficiently manage and allocate work requests from NSW LAHC.
Subcontractor Management: Oversee subcontractor performance to ensure compliance with agreements.
Service Delivery: Ensure consistent service delivery and collaborate with the team on improvements.
Performance Monitoring: Report performance metrics against KPIs to management.
Client Communication: Develop and maintain strong relationships with clients and subcontractors.
Feedback & Surveys: Conduct assessments and surveys to drive continuous improvement.

Experience Requirements:

Proven experience in a call centre or customer service environment.
Strong organizational skills with the ability to multitask and manage competing priorities.
Excellent communication and interpersonal skills.
Familiarity with facility management processes is a plus.
Ability to work collaboratively in a team-oriented environment.

About BGIS:
BGIS is a global leader in integrated facility management services. With over 10,000 employees managing more than 50,000 facilities worldwide, BGIS delivers excellence in building operations, maintenance, project management, and real estate services across sectors such as Defence, Healthcare, Government, Higher Education, and Utilities.
Why Join Us:

Employee Assistance Program: Access to legal, financial, career, and personal counselling services.
Special Employee Rates: Discounts on gyms, electronics, hotels, and health insurance.
Career Growth: Opportunities for promotion and professional development, including Future Leaders, FM Diploma, and AIM Short Courses.
Inclusive Workplace: Work180-accredited Female Friendly Workplace with a focus on Diversity, Equity, and Inclusion (DEI).
Job Security: Secure income with set working hours.
Family-Friendly Policies: Paid maternity and parental leave.
Wellbeing Benefits: Support for physical, mental, financial, and social wellbeing.
Community Engagement: Paid volunteering days and charitable donation matching.
Highly Recommended: 100% of our clients recommend us, highlighting our commitment to excellence.
Equipped for Success: Tools and resources to excel in your role.
Safety First: Health and safety are top priorities.
Career Advancement: Over 30% of our team received promotions last year.

If you’re ready to contribute to a dynamic team and enhance operational efficiency, apply now for the Responsive Works Coordinator / Call Centre Operator role at BGIS!