Job Opportunities in Australia
September 23, 2024
UFC GYM AUSTRALIA
Bankstown
FULL TIME & CONTRACT
Reception Manager
Reception Manager - UFC GYM Bankstown
Location: Bankstown, NSW
Closing Date: 5 September 2024
About UFC GYM:
At UFC GYM, we are committed to providing excellence in exercise and offering an unparalleled depth of knowledge to all members. Our goal is to help every individual achieve their health and fitness goals. As an internationally recognized organization, we take this responsibility seriously by ensuring that every member enjoys a truly positive experience in our clubs.
We drive this mission through our eight brand maxims:
Are you passionate about fitness and ready to lead a dynamic front-of-house team? UFC GYM Bankstown is seeking an energetic and motivated Reception Manager to oversee the daily operations of our reception and customer service areas. You will play a pivotal role in ensuring our members have a seamless and welcoming experience. This role also supports the General Manager in managing reception staff, maintaining high customer service standards, and ensuring smooth club operations.
Key Responsibilities:
Job Types: Full-time, Fixed term
Contract length: 12 months
Pay: $55,000.00 – $60,000.00 per year
Benefits:
Application Deadline: 30/09/2024
Expected Start Date: 30/09/2024
Location: Bankstown, NSW
Closing Date: 5 September 2024
About UFC GYM:
At UFC GYM, we are committed to providing excellence in exercise and offering an unparalleled depth of knowledge to all members. Our goal is to help every individual achieve their health and fitness goals. As an internationally recognized organization, we take this responsibility seriously by ensuring that every member enjoys a truly positive experience in our clubs.
We drive this mission through our eight brand maxims:
- We Promote Passion and Determination: At our core, we believe in human potential.
- We Are Bigger Than the Octagon: UFC symbolizes superior athleticism, representing a commitment to achieving the impossible.
- Be Water. Adapt.: We embrace the unexpected and adapt to any challenge.
- Greatness Through Discipline: Relentless discipline in pursuit of excellence is key to our success.
- Fans Decide: Our members and fans are our priority in everything we do.
- Be First: As pioneers of MMA, it’s our mandate to lead and never follow.
- There’s No Victory Without Respect: Respect is the essence of martial arts and personal growth.
- We Are All Fighters: Fighters symbolize the determination that drives us every day.
Are you passionate about fitness and ready to lead a dynamic front-of-house team? UFC GYM Bankstown is seeking an energetic and motivated Reception Manager to oversee the daily operations of our reception and customer service areas. You will play a pivotal role in ensuring our members have a seamless and welcoming experience. This role also supports the General Manager in managing reception staff, maintaining high customer service standards, and ensuring smooth club operations.
Key Responsibilities:
- Create a Welcoming Environment: Inspire your team to deliver exceptional service, making members feel motivated to achieve their fitness goals.
- Team Leadership: Recruit, train, and manage the reception team. Provide ongoing support to ensure high performance and professional development.
- Customer Service: Be the face of UFC GYM, ensuring all member inquiries and concerns are addressed professionally and efficiently.
- Sales and Retention Support: Assist the General Manager in executing sales strategies and membership retention efforts, contributing to club growth.
- Facility Management: Maintain cleanliness, organization, and presentation in reception areas, ensuring a high standard of operational performance.
- Administrative Duties: Manage daily cash handling, membership processing, reporting, and other administrative tasks with accuracy and attention to detail.
- Promotions and Marketing: Help drive member acquisition and retention by supporting in-club promotions and local marketing activities.
- Culture Building: Foster a positive, inclusive, and fun culture within the gym for both members and staff.
- Achieve personal and team sales targets set by the Head of Operations/C.E.O.
- Identify local businesses, schools, and universities for potential partnerships to grow the club’s membership base.
- Plan and organize monthly promotional activities to increase member engagement and acquisition.
- Prepare for and attend sales and company meetings regularly.
- Support staff development by conducting training on sales and operational procedures.
- Adhere to all UFC GYM systems, marketing guidelines, quality control benchmarks, and reporting systems.
- Liaise with the Regional Club Manager and Head Office to ensure smooth club operations, including lead generation and retail sales.
- Provide timely and accurate reports to the Regional Club Manager.
- Follow all company policies and ensure membership contracts are communicated clearly to potential members.
- Proven experience in a people management role within the fitness, hospitality, or customer service industry (3-5 years).
- Strong leadership skills with a passion for fitness and customer service.
- Excellent communication and interpersonal skills to lead and inspire your team.
- Ability to manage time effectively and solve problems as they arise.
- Proven track record of meeting KPIs and operational goals, including sales targets.
- Proficient in administration and relevant software systems.
- First Aid Certification preferred but not essential.
- Competitive salary and flexible working hours.
- Complimentary gym membership at UFC GYM Bankstown.
- Access to the Employee Assistance Program (EAP).
- Discounts on UFC GYM merchandise and services.
- Ongoing training, career development, and advancement opportunities.
Job Types: Full-time, Fixed term
Contract length: 12 months
Pay: $55,000.00 – $60,000.00 per year
Benefits:
- Salary packaging
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Rotating roster
- Weekend availability
- Performance bonus
- MS Office: 3 years (Required)
- Customer service: 3 years (Required)
- Sales: 3 years (Required)
- Driver Licence (Preferred)
- Australia (Required)
Application Deadline: 30/09/2024
Expected Start Date: 30/09/2024
We regret to inform you that this job opportunity is no longer available
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