Product Manager, Product & Solutions

October 25, 2024

Commonwealth Bank

Sydney

FULL TIME

12 month secondment / fixed term opportunity
You will provide thought leadership to drive new product development and leading digital superannuation customer experiences
We are building tomorrow’s bank today

See yourself in the team

Retail Banking Services (RBS) is the public face of Comm Bank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. The purpose of Insurance Retail Advice & Partnerships Crew is to lead the Australian bancassurance market with enhanced partnership offers and experiences for Comm Bank customers, growing revenue and managing retention. The I&RAP Crew partners with: Hollard for Home, Car and Landlord Insurance; AIA for Retail Advice referrals, Income Protection, and Life and Health Insurance; and, Pet Sure for Pet Insurance.

The partnership with Hollard and Pet Sure, over the next 6 months will transition >800k customers to new Home, Car and Landlords Insurance products and bring to market new insurance propositions. The team is currently based across Sydney, Melbourne and Brisbane

Do work that matters

Reporting directly to the Chapter Lead, Wealth Partnerships and indirectly to the Product Owner GI Partnership Strategy & Incubation, you will be responsible for creating and implementing product strategies to meet diverse customer needs and achieve business targets. You will work in a cross functional squad as a product management leader to drive outcomes that deliver disproportionate value, seek out and overcome obstacles, effectively manage strategic partnerships, equip the squad with data to aid better judgement, provide thought leadership and inspire others to do the same.

You will support the squad with day to day and strategic initiatives. These would cover but not be limited to –

Customer research and data analysis to support ideation activities
User Story creation and Backlog management
Manage the work flow of customer facing collateral and perform due diligence reviews
Awareness of the Dev Sec Op’s model
Be able to interface in and lead activities with our partners

On any given day you will

Develop business cases and implementation plans, driving transformational projects, and tracking the progress of initiatives against the strategy and defined success metrics
Working jointly with our external business partner Hollard
Regularly liaising and collaborating with internal/external business stakeholders and partners to influence product design, features, pricing and policy to ensure they meet our customers’ needs
Designing the end-to-end customer experience, and distribution processes in various channels
Leveraging data analysis and “deep dives” to determine any risks and opportunities and recommend and implement actions to optimise the P&L, or customer outcome
Ensuring products meet regulatory, compliance and legal requirements, including complying with Group policies for product development or management
Play a leading role across the broader I&RAP Crew, fostering collaborative culture and ensuring all CBA values are demonstrated at all times

We're interested in hearing from people with:

Analytical and problem solving capability
Strong communication, influencing and stakeholder engagement skills
Ability to balance risk, customer and business performance outcomes
Experience in Retail Banking and/or Wealth/Insurance would be advantageous
Proven ability to work independently while managing multiple streams of work, effectively prioritising and delivering to deadlines
Ability to work in a rapidly changing environment and navigate around ambiguity
Strong Communication, Influencing and Stakeholder Engagement skills
A risk and analytical mindset – ability to identify, assess and escalate any potential risks relating to change communications or future deliverables across Crews
An eye for detail with the ability to produce high quality work without supervision
Project management, communications or OCM experience will be valuable but not essential
Agile trained or experience in leading ceremonies and project tracking platforms (JIRA)
Risk Mindset –All Comm Bank employees are expected to proactively identify and understand, openly discuss and act on current and future risks

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 08/11/2024

We regret to inform you that this job opportunity is no longer available