Job Opportunities in Australia
September 6, 2024
Compass Group Australia
Mascot
PART TIME
Lounge Host
Lounge Host
The Position
- Working with a dedicated service orientated team in the Airline Sector
- Working alongside two well-known reputable worldwide brands
- Flexible shift work over a seven day roster
The Position
- Welcoming our guests to the lounge with engagement and warmth
- Assisting in the front desk daily operations
- Conducting guest and carrier enquiries via phone, email, or in person and making reservations and recommendations
- Servicing guest arrivals and departures
- Achieving guest satisfaction targets and exhibiting excellent customer service
- Consistently offering exceptional guest service
- Proven experience in similar positions within a Hosting or Front Office environment
- Self-motivated and a genuine passion for hospitality and guest service
- Efficiency in learning and understanding aviation flight schedules, codes and software platforms, excellent computer skills
- Excellent communication skills and the ability to work closely with all lounge team members and associated aviation companies
- Impeccable time management skills
- Friendly, outgoing personality and a high standard of personal presentation
- The ability to act without prior authority in all matters concerning the safety, security and well-being of all guests, patrons, and staff in the absence of management
- The ability to work independently and as part of a team environment
- Penalty Rates
- Travel Allowance
- 12 weeks of paid parental leave
- Access to a wide variety of training & development
- Immediate access to retail discounts only available with Compass Group employees
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