Management of commercial results of a large and complex operation; analysing industry trends, monitoring financial results, adjusting plan as necessary, and optimising on-property revenue, use of resources and cost of goods.
Experience in annual business planning, from development to execution, including financial and headcount budgeting, proposed business targets and KPI’s as well as key projects.
Leadership abilities to bring the business mission, vision and principles to life through a motivated and engaged operational workforce.
Organisational capability building using the existing frameworks for development and performance management.
Passion to lead and direct a customer service culture that goes above and beyond our guests expectations.
Relationship management skills to work collaboratively with our internal teams and external stakeholders.