Job Opportunities in Australia
October 25, 2024
Compass Group Australia
Brisbane
FULL TIME
Help Desk Manager
Delta Facilities Management delivers asset management, maintenance and construction services. Due to unprecedented growth on our QCH Project in South Brisbane, we are looking for an experienced Help Desk Manager.
Responsible for the efficient delivery of Help desk and client interface services, the role will include the requirement to develop and manage help desk staff, processes, and procedures; ensure accurate and consistent processing of service events are provided, and compliance with all contractual site and company policies. This role requires a pro-active approach to safety and promotion and support of our safety culture framework.
The Position
You will have the support, infrastructure, systems and processes you would expect from a global organisation. As an employer of choice, we recognise high performance and foster individual development. Additionally, our employees enjoy the following benefits:
Responsible for the efficient delivery of Help desk and client interface services, the role will include the requirement to develop and manage help desk staff, processes, and procedures; ensure accurate and consistent processing of service events are provided, and compliance with all contractual site and company policies. This role requires a pro-active approach to safety and promotion and support of our safety culture framework.
The Position
- Ensure integrity and maintenance of data and specifications entered into QFM.
- Monthly performance reporting.
- Identifying process improvements and innovations.
- Manage Help desk team including rostering covering 6am to 6pm
- Managing the service delivery of the after-hours call sub-contractor.
- Maintain and report on any complaints made to the help desk
- Certificate in Business Administration
- Flexible approach and attitude, with good communication skills
- Experience using QFM or similar maintenance management system.
- In line with the required legislation, a valid and current National Police check (within 3 months), and other immunisations will be required as part of the standard recruitment and selection process for this position.
You will have the support, infrastructure, systems and processes you would expect from a global organisation. As an employer of choice, we recognise high performance and foster individual development. Additionally, our employees enjoy the following benefits:
- Immediate access to 100+ retail discounts accessible from your mobile.
- Multiple salary packaging options to help your dollar go further.
- Health and well-being employee benefits to help look after you.
- Recognition programs including service and safety awards, and regular team events.
- Ongoing training and development, and endless career growth opportunities.
Latest Job Opportunities
October 27, 2024
Edith Cowan University
Lecturer Nursing – Paediatric specialisation
Joondalup
FULL TIME
View Details
October 27, 2024
ALDI Stores
Duty Store Manager - Port Adelaide
Port Adelaide
PART TIME
View Details
October 27, 2024
Woolworths
Bakery Team Member - Woolworths Golden Grove (The Stables)
Golden Grove
PART TIME
View DetailsSimilar Jobs
New Jobs from This Company