July 22, 2024

mlcoa

Battery Point

FULL TIME

Customer Service Officer

Company Description
Med Health is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.
mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.
We are seeking an enthusiastic and driven Customer Services Officer with prior experience as a skilled customer service administrator or medical practice experience that might be seeking a change.
Reporting to the General Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team.

Job Description
Responsibilities will include but are not limited to:

Liaising with customer to plan and implement agreed services
Scheduling of appointments.
Maintaining busy inboxes, with queries, appointments and non-appointment services
Providing administrative and operational support to consultant practitioners
Providing information and advice to customers, or prospective customers
Undertaking other tasks assigned to the Client Services team, including reception duties, uploading dictation, invoicing and supporting the greater team in general.

Qualifications
To be considered for this role you will have:

Demonstrated the ability to provide excellent customer service
Excellent verbal, written and interpersonal communication skills
Demonstrated the ability to work independently and within a group environment
A personal approach which is enthusiastic, friendly and helpful
Strong prioritisation skills while maintaining a level of flexibility
Attention to detail is a must
Computer literacy, with proficiency in Microsoft Office (Word/Excel)

mlcoa offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features. Ours is a growing business and opportunities abound for talented performers.

Additional Information

You are welcome here.
Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.