October 24, 2024

ABN Group

Bunbury

OTHER & FULL TIME

Customer Experience Associate

493811

Bunbury

Administration/Support Service

Full-time (Permanent)

Our Company
Dale Alcock Homes South West “DAHSW” is the leading home builder in the South West region incorporating Dale Alcock Homes, Celebration Homes and Homebuyers Centre. DAHSW is proudly part of the ABN Group – Australia’s leaders in construction, property and finance.
DAHSW prides itself on consistently delivering the dream of home ownership with a high level of customer experience. We offer strong team support and a fun working environment with the opportunity for training and development to succeed in the role.
The Role
Reporting to the Customer Experience Manager, you will be the core support person for the Customer Experience Team.
In this role you will be responsible for:

Support in the management of email inboxes and assist with team administrative tasks;
Develop and maintain strong working relationships with all stakeholders;
Ensure all correspondence, documentation and relevant data is kept up-to-date in relevant databases;
Maintain and update customer file notes regularly;
Step in to cover various roles within the Customer Experience Team during times of leave or as required;
Provide direct support to the Customer Experience Manager, coordinating meetings/events, driving improvements, supporting the delivery of team targets and the company's vision.

You
Come with a fun, positive, proactive attitude with the passion and drive to improve the customer experience, together with:

Effective communication and strong interpersonal skills;
Excellent attention to detail;
Self-motivated and able to work in a team environment;
Exceptional time management skills.

Desirable:

Knowledge of the building industry;
Customer service qualifications or training.

Why ABN?
At ABN we are always on the lookout for great people. People with initiative, ambition, proven skills, a passion for what they do.
Some of our employee benefits include: