Client Care Coordinator

September 17, 2024

Invocare

Windsor

Client Care Coordinator

Apply your customer service skills in a unique environment.
Use your compassionate nature to work with an empathetic team
Work for a market leader with great benefits and a strong workplace culture

Join a team in unique environment using your customer service and administration skills in pet aftercare, where you will excel providing and delivering empathetic support to our clients to honour their pets.
Invo Care is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.
Forming part of the wider Invo Care Brand, Patch & Purr, are the leading provider of pet cremation services in Australia with a national footprint. We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way.
Duties of a Client Care Coordinator:

Provide professional pet aftercare services with compassion and empathy
Manage client enquiries across various platforms
Coordinate information between client care, preparation, operation, and cremation teams for smooth service delivery
Assist clients during viewings and collection of ashes with professional and empathy
Prepare client viewing rooms and ensure its up to high standards
Manage client payments across payment services like Zip Pay, Afterpay and Vet Pay
Ensure accurate and timely data entry of client and veterinary information

About you:

Exceptional customer service skills, you’re an effective and clear communicator
Intermediate Microsoft suit experience
Strong organisation skills and thrive in a clean and tidy environment
An ability to handle deceased pets in a professional manner – when required
Ability to effectively manage multiple tasks
Maintain a positive and professional attitude whilst under pressure

Benefits of joining Invo Care:
You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

Reward and recognition programs
Tailored induction and training programs
Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
Networking opportunities across the business and with peers
Birthday and paid parental leave
Free access Employee Assistant Program
We are a diverse workplace and equal opportunity employer

How to Apply:
Invo Care is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.
If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.
To learn more careers at one of the Invo Care brands please visit our careers page: https://www.invocare.com.au/careers/

We regret to inform you that this job opportunity is no longer available