October 23, 2024

Child Safety, Seniors and Disabilities

Brisbane

Advisor

The Advisors Key Responsibilities are:

Receive, record and document all matters (complaints) received, assessing and evaluating how best to respond to and manage the matter, and what possible risk factors are involved.
Provide information and advice to callers / complainants, and where appropriate, refer them to suitable agencies.
Provide advice and support to the regional executive team and senior staff across the regional office on complaints handling, Ministerial correspondence and other executive requests.
Provide high level advice, support and guidance to Child Safety service centre managers and their staff, and other business units responsible for responses to complaints, Ministerial and executive correspondence.
Conduct quality assurance of Ministerial and executive correspondence ensuring compliance with departmental guidelines and timeframes.
Maintain and promote positive working relationships within a team environment and partnerships with internal and external customers to ensure the best possible service delivery.
Manage other projects as required and contribute to identifying opportunities for the continuous improvement of service delivery.
Adhere to Queensland Public Service values and the Code of Conduct and operate within the boundaries or organisational processes and legal and public policy constraints.

Delegations
This role reports to the Senior Advisor, Brisbane and Moreton Bay region and has Nil delegations.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.