September 14, 2024

Cognizant

Buenos Aires

OTHER

Trilingual Communication Analyst

At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.
We are currently looking for a Trilingual Communication Analyst to work for a technology project.

What you´ll do
You´ll be in charge of provide support to LATAM and EMEA markets executing E2E campaign.
Key Responsibilities:

Demonstrate empathy and acknowledge the importance and urgency of the client’s/Sales rep request.

Active reading by paying close attention to the customer's concerns and needs and identifying potential implicit questions.

Respond to inquiries promptly and efficiently, aiming to resolve issues as quickly as possible.

Demonstrate strong problem-solving abilities. Identify the root cause of the issue and offer practical solutions.

Ensure the issue is fully resolved by following up with the customer. Ask if they need anything else or if they have any further questions.

Anticipate the customer's needs and offer assistance before they even ask.

Have a deep understanding of the company's products and services. This will enable you to provide accurate and helpful information.
Project management and Implementation of Digital campaigns.

Necessary skills and experience required:

Degree or certificate (Communication/Marketing ideal)

Computer technology knowledge

Google Sheets proficiency (ideal)

Advanced English (B2, C1 or C2).

Proficient Portuguese (B2, C1 or C2)

Advanced verbal and written communication

Ownership and autonomy

Attention to detail

Organization and time management

Ability to work under time constraints with tight deadlines

Team player (collaborative attitude)

Problem-solving (research skills)

Willingness to learn and grow

Adaptability to changes

Why Cognizant?

A career in one of the largest and fastest growing IT services providers worldwide.

Ongoing support and funding with training and development plans.

Opportunity to work for leading global companies.

Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.

A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.